‘Invenio [ie IBSL] is a fast-growing provider of complex technology solutions with an impressive client base and a pipeline of new business that is currently running ahead of the company’s ability to service. The management team is mature and well-rounded with a strong track record. … • Invenio is a technology solution provider with deep domain knowledge within three very clearly defined verticals: Tax and Revenue Management (“TRM”), Media, and Manufacturing & Logistics. The company is strategically aligned with SAP, the leading software ecosystem in these verticals, but has also developed substantial, bespoke capabilities in-house and also incorporates best-of-breed software from other vendors to meet client requirements. … • Founded in 2006 by Manish Goyal (CFO), the business has grown organically (41% CAGR over last 2 years) with operations in 6 countries, employing 600+ FTEs, including a back-office operation in India. New business momentum is very strong – recent wins and advanced pipeline largely underpin forecasts. Scaling to meet demand is the challenge. … • The deal has been catalysed by the need to replace retiring NXC [ie Partho] and provide 50% cash out to the CTO [ie Naveen] (to support his brother’s family, who have recently been involved in a car accident with life changing injuries that require round the clock care). Critically, the MD [ie Mr Balasubramaniam] and CFO [ie Mr Goyal] are driving the outcome and do not want cash out at this stage, their priority is to find the right partner to help get them to the next horizon (secondary or trade at£150m + EV). • Why participate in the process? i) there is a balance between the wants/needs of management and exiting NXC – this means that price maximisation is not the primary objective; ii) management (except CTO) are not getting any cash out of the deal, their priority is to find the right partner; iii) there is a compelling future growth cap angle in the form of acquisition (likely to be in the US); and iv) the investment acts as a catalyst for succession planning and incentivisation of the management team (especially MD and COO [ie Mr Chris Leggett]). Current Ownership & Proposed Transaction Name Role Cash Out Shareholding Pre-deal Post-deal Partho Bhattacharya NXC 17,070 26.3% - Arun Bala MD - 3.0% 3.0% Chris Leggett COO - - - Manish Goyal CFO - 41.5% 41.5% Naveen Agarwal CTO 5,080 15.6% 7.8% Other - 13.7% 13.7% New shares/options - 14.6% BGF - 19.5% TOTAL 22,150 100.0% 100.0% • We are proposing a£10.75m investment, structured as ‘A’
‘I am very uncomfortable driving the business forward in my role as the CEO with the current set up in the company where Manish is supposed to report into me in his role as the CFO. The reasons are the following: 1.He is a majority shareholder in the company and does not effectively report into me although on paper he does. I cannot think of any other set up where the founder / majority investor reports into a CEO who has just 3% of the shares. I am sure you can appreciate how it makes me ineffective in managing him. 2.I do not agree with the way the Finance function is managed and controlled by the Goyal family and his extended family which includes Kedia in India. We are a professional set up and not a family owned business. Manish approves Jyoti’s and Vandana’s expenses. 3.I have no visibility to the Finance function, I have no control over it and things are run on an adhoc basis. 4.In terms of his background and experience, he has been an SAP Finance Consultant and the last four or five years is when he has been running the Finance function for Invenio. There is a clear lack of industry experience running a Finance function and this reflects in a lack of controls, processes, budgeting, etc. 5. Also he runs a parallel command structure providing advise (sic) and recommendations to other leaders especially in the operations area and effectively tries to run the business as a co-CEO. I do not think it is sustainable and clearly impacts my ability to drive the business forward. I recommend that we would need Manish to move out of any Exec position in Invenio and certainly from his CFO role. I request for a board meeting to pass this as this is a board level appointment. We have our Employee event coming on 5th April in Delhi and ideally we should do it before that event. If we are not able to sit together as a Board before that, we could have him influencing the event like he influenced the Mumbai Employee event…’
‘Parallel management by Manish continues: I was very clear from the start about the parallel management from Manish. Of course, he has no involvement with Customers but with employees, he continues to advise, guide and decide. Despite your best negotiated position with Manish we have been unable to do anything about it. …’
‘… I have had personal differences with Manish over the last few months and recognise the need to resolve them and put them behind us. I have had discussions with Manish and we have agreed to set aside any differences we may have had in the past and Manish as a key Board member and Founder of the company will be offering me the much-needed support. I recognise the strong Emotional Capital that Manish has put into the Company over a long period of time since inception and the strong role he has played in the architecting and building of the Company together with Partho and Naveen and a number of other employees, many of who (sic) are Shareholders. It is important for me to recognise this Emotional Capital. … Considering all the above and especially the strong Support assured by one of the two key Investors – i.e., Manish, I have decided to withdraw my resignation….’
‘… we had a disruptive and aggressive board meeting. Driven by Manish, there was little interest in the standard Agenda, but a great desire to have a discussion re removing me as Chairman, to be followed ideally by BGF. There was unsavoury language and even talk about infidels and invaders. I ended the Board meeting. BGF and I decided to let things cool down. Arun was embarrassed by it I believe.’
‘I am writing to confirm that it has been decided by the Board of [IBSHL] that your employment with the Company should be terminated on performance and misconduct grounds. Your past and continuing behaviour has been disruptive and damaging to the Company and you have failed to act in the Company’s best interests. This includes breaches of governance and consistently disrupting board and other meetings. … Please provide your resignations from your statutory directorships by return in accordance with clause 12.3 of your service agreement…’
“In order to be entitled to relief in respect of misrepresentation, the person seeking relief must be able to demonstrate that he is a representee; for, subject to the transmission by operation of law of claims on death, bankruptcy and assignment, the person or persons who in law come within the category of representees are alone entitled to a remedy. To put the matter another way, the claimant must show that it was intended that he should act on the representation, rather than it being aimed solely at someone else. There may be said to be three types of representees: first, persons to whom the representation is directly made and their principals; secondly, persons to whom the representor intended or expected the representation to be passed on; and thirdly, members of a class at which the representation was directed.”
‘This is what Turner LJ says: “I take it to be quite clear, that if a person makes a representation by which he induces another to take a particular course, and the circumstances are afterwards altered to the knowledge of the party making the representation, but not to the knowledge of the party to whom the representation is made, and are so altered that the alteration in circumstances may affect the course of conduct which may be pursued by the party to whom the representation is made, it is the imperative duty of the party who has made the representation to communicate to the party to whom the representation has been made the alteration of those circumstances; and that this Court will not hold the party to whom the representation has been made bound unless such communication has been made”. In these cases … the position is based upon the duty to communicate the change in circumstances.’
‘Manish has one great quality about him, he documented nothing.’
‘Replacement CFO: the current CFO currently fulfils other responsibilities and we believe based on the size of the business in FY18 the current finance team requires investment, potentially via the recruitment of a new CFO.’
‘Financial and trading … 2 Maintain a financial forecasting model, and implement rolling forecasts 3 Implementation of full accruals accounting policy, and consistent financial reporting framework/processes 4 Implementation of formal hedging policy 5 Action financial reporting and process recommendations arising from FDD: -Review and formalise month-end reporting process (and document) -Review ERP system -Review purchasing processes (automate where possible) -Review working capital management and credit control processes … Recruitment 13 Finalise recruitment of Finance resource … Management / Board 15 Agree a schedule of monthly board meetings 16 Implementing minuting of Board meetings 17 Establish a remuneration committee 18 Exit planning and strategy meeting to be undertaken by Board …’
‘The key objectives of the exercise was (sic) to secure a reputable partner as shareholder to further professionalise, institutionalise best-practices in business processes and compliance which will help us prepare for an even bigger next step, most likely a stock exchange listing.’
‘That sounds good’, or ‘it sounds good’
‘The board decisions will be made by majority, and we [ie BGF] will not have a veto right. You will be part of the management team, a member of the board and remuneration committee in making equity allocation and other key decisions. I and the chairman, as non-executives, will be there only to help and support the decisions of the management team which will continue in their respective roles. Even the Chairman will not have a casting vote. BGF do not buy companies, we invest in management teams and this investment is basically in you.’
‘I became livid … Manish slammed the phone down, he was intimidating, threatening .. [He was] visibly furious … I was definitely unhappy…’
‘Manish has referred to Mr Balasubramaniam in private conversation with me as ‘Mulazim’, a bit of a derogatory term in Hindi, which kind of means a personal ‘Man-Servant’
‘I am not sure what more needs to be discussed on the point of sweet equity but I am happy to get into a call if it has to be discussed. Would be good to have Partho to mediate if required. My rationale is: 1. When you started Invenio 1.0 you needed a team to get you the value. That team was led by Partho, it had Naveen as a key member, it also had Sharadha, Ganesh, Laura, Shakeel, Ramesh and a possibly a few others. … They were all given a stake... 2. Along the line Invenio transition smoothly to Invenio 2.0 which had me join, Sanjay had left the business and Martin and me joined the business. 3. I was told very clearly in the meeting in February at our Regus office by Partho in your presence that I will be given an ownership. That was a commitment which was honoured nearly 2 years later and only after me almost begging for it and it was a measly 1% and that was disappointing. I was replacing Sanjay and I feel I was cheated by the company by giving me 1% where Sanjay had 22%. I had expected at least 5% at that stage. 4. I decided to continue because I was committed and because of Partho. 5. Now, with Invenio 3.0 it is not a transition. We are growing scale from 25M to about 60M with an entirely new leadership team including me. Partho is being replaced by a new partner. A Newco is technically being created. Therefore with a new CEO and new senior members I am asking for a restructuring of the shares irrespective of BGF. With or without a new partner or if we were to do this with Partho as well, we should look at a new structure in my view. You may disagree but this is my view. 6. If I need to deliver the said value I cannot do it if me and my team are not incentivized by upto 17% at this stage. I see this as a milestone where you can take a decision on whether you wish to do this or you could have other alternatives. I can also pursue other opportunities and set up things on my own or do whatever I can with my career. 7. I have nothing personal against you and I would continue to benefit from you as the CFO and your ideas and contribution through special projects. 8. I will continue to report to the board where you are a member and will continue reporting to you as a major shareholder by providing clear visibility of initiatives and progress on a regular basis. I do not see a need to discuss this anymore as a discussion might lead to reactions and comments which can hurt our relationship. For me my relationship is more important than Invenio and so is my peace of mind. Having sad (sic) that you know about my passion for the business. Ball is in your court, with or without BGF. With BGF, I suppose we need to decide now. You know I was OK with 5% but the recent discussions as well as research tells me I can do it only with a 10% for myself and for the team 7%. I have taken a 6 year journey that started with 2.0 but cannot continue if I am not treated fairly.’
‘Manish, it was definitely an aberration. I have high regards for you and what you have done for the company. We will not only co-exist as we have done in the last so many years, we will thrive and take Invenio to new heights. Please erase that we ever had the disagreement from your memory.’
‘I’m sorry. I shouldn’t have lost my temper. I have to control my anger. I’m, you know, keen on working with you and I’m certainly keen on making it happen, but I want you also to ensure that you are able to work with me and we should be able to co-exist and can we co-exist?’, to which Mr Balasubramaniam’s response had been ‘yes, absolutely, we can co-exist but I don’t want us to continue with parallel management and all of that.’
‘in the sense of reconciliation – it was a case of people shaking hands and agreeing and assuring each other that they could work together going forward.’
‘The board set out a selection criteria for shortlisting and final selection which was primarily based on shareholder value maximisation through support of our future plans and accelerated organic & inorganic growth…. As a result of the transaction, we will expand and further professionalise the board however our executive management structure will remain unchanged. BGF will have a board representative but they will neither play a direct executive role nor will they appoint anyone in an executive position in the company.’
‘I am committed to working together with you and we complement each other very well. We have an agreed business plan and we both have a role to play in accomplishing it.’
‘I am not rolling over my equity to just increase its value, I can do that by encashing it all and investing elsewhere. I love running the business and Invenio is my joy and pride and that is why I am rolling over.’
‘No, Arun, I have no trust deficit in you. I trust you as much as I trusted you before we even started the investment process. I will not agree to a deal if I had trust problems in you.’
‘The one weakness is CFO, in that Manish isn’t really a CFO. The whole team accept that finance needs to be strengthened and the process has started to recruit an FD…’
‘I explained on every occasion that I genuinely wanted to retire and leave Invenio so removing Manish is not an option. Whether you like him or not, he was a significant shareholder and removing Manish was not possible.’
‘Hi Arun – that makes sense. Geoff is stopping by tomorrow, so I will speak to him then.’
‘I recommend that we would need Manish to move out of any Exec position in Invenio and certainly from his CFO role. I request for a board meeting to pass this as this is a board level appointment.’
‘We [ie Mrs and Mr Goyal] had this where I was investing in my family and he was investing in the business so we both had some financial stake in each other and I would not question him on a small thing, I would not question him on a big thing, and similarly when it came to family, he would not question me because though I am a chartered accountant and a company secretary, I am fully knowledgeable but still I keep back side because I play a major role in my family and he plays a major role in business, in Invenio Business Solutions. So, that is how we work. If Manish had said something, I did not question it because I have got such faith in him.’