“Updated evaluation for all properties as discussed on phone on Wednesday”
“Workflow for mortgage transaction after obtaining above information • When all details needed are received, we will finalize the Credit Report and submit it to CRM for conditional approval (based on MV assumptions) • Upon conditional approval, we will prepare a non-committed term sheet • Upon client agreement with the term sheet, we will arrange a property appraisal - any existing valuation to be submitted to CRM Real Estate in London for acceptance”
“Please review this term sheet one last time so that we know that it meets your expectation.”
“After having received from you further input on the property evaluations this morning we have finalised our internal document which will now go to Credit Risk Managers for approval. Upon receipt of their approval and green light from your side with regards to the wording of the term sheet we will present the final version bearing correct figures (subject to our due diligence on the official evaluation reports). This will need signature from your side and based on that signature the actual contractual agreements will be established by an external law firm.”
“While we are working hard on getting the approval for the "first" deal we have been discussing - I just had a our meeting with our Credit Risk Managers - I would also like to start preparing for the other deal at Bishops Avenue you are looking into. If I understood the email you had forwarded lately correctly, the value of the site is MGBP 35. Construction costs would amount to MGBP 5-10. Assuming an advanced ratio of 75% this would mean that your liquidity needs for that transaction would be app. MGBP 10. I assume the structure of the usage of the loan amount we will grant to you subject to due diligence in the coming weeks as follows: Total line: MGBP 68 Refinancing of existing credit lines: MGBP 25 Portfolio at DB: MGBP 10 Liquidity for rebuilding Dryades: MGBP 10 Equity for other Bishops Avenue property as outlined above: MGBP 10 Liquidity to be placed with other institutions: MGBP 13 Could you please confirm this for my better understanding.”
“I am pleased to send you the final termsheet regarding the Real Estate deal. It bears all conditions discussed in the previous weeks and updated figures. This termsheet will be the basis for the set up of legal documentation done by our external UK based lawyers and your lawyers respectively. The final loan amount will depend on the due diligence to be done in the coming days and on the external updated evaluations of the properties.”
“Instead, in assessing Market Value, we have added a proportion of this upside or "hope" value to the current value of the site reflecting the planning consent which exists. The amount of hope value is, of course, a subjective amount and depends on the types and levels of risk involved, although in our experience the market normally would bid between 40% and 60% of the upside that exists. In our opinion, the market would be prepared to bid around 50% (or£9,000,000 ) of this upside in formulating a bid for this site, bearing in mind the fall back position and the planning risks involved.”
“The value of the site on this basis is, in our opinion, in the region of£36,000,000 , which reflects around 80% of our opinion of Market Value of£45,000,000 . We understand that the Bank's loan to value ratio to be 70% and therefore we consider the Bank's loan to be well secured not only against the Market Value of the Property but also the consented site value, ignoring any hope value.”
"I am nervous about the extent of 'hope value' being attributed to this land. There is no planning for the apartment scheme and whilst Montagu Evans are well placed to advise on the likelihood of a consent being forthcoming, there is potentially a very long way to go before a more intense scheme is permitted and hence the additional value secured."
“Minimum value is a difficult one. The only reliable number is the Market Value which at the moment remains at 45m GBP. This is the price that the valuers think the borrower would get now given sensible marketing i.e. 3-6 months. It would not be right to ignore the real value attached to the planning consent and similarly it would be inappropriate to ignore the Hope Value associated with a better planning consent albeit that it has not been achieved yet. By asking for a minimum DB would have to set out the special assumptions such an approach would be based upon. These might be ignoring all the planning issues and valuing the existing house or ignoring any hope value or setting an unreasonable period in which to sell the asset i.e. 1-2 months. All of these would reduce the price/value but you have to question the logic of doing this.”
“Many thanks for your clarifications. In order for Markus and I to bring this point to CRM (will be also useful for other transactions), could you please kindly explain the way valuations are done for properties having a heavy work planning? Given the width of the work to be done, we will also have to provide CRM with the worst scenario in having to liquidate the property at worst time during the work. Can we get an estimated value at that time?”
“You have asked me to comment as to the approach valuers adopt when valuing property where there is a high dependency on planning. In the subject case there is a significant difference between the value of the existing property 'as is' without any planning (not actually identified), the value of the property with the planning permission to redevelop for a single dwelling (50,000 sq ft) and the value of the property having regard to the possibility of achieving a more intense planning permission (apartment scheme). Market Value should therefore reflect all of the issues affecting the property and Montagu Evans have rightly adopted this basis of valuation in their report. They state that the value of the property with the extant planning consent is£36m and the value of the property with a more intense planning permission is ca£54m meaning that there is an upside, were planning to be achieved, of ca£18m . This is what is called 'Hope Value'. The market, in assessing how much a prospective purchaser should pay for the site with the benefit of the existing consent and with the potential for a better consent, will bid part of that Hope Value reflecting the relative risks associated with successfully negotiating the more intense scheme. Montagu Evans is of the view that the prospects for the larger scheme are very good and that there is a precedent for doing this in The Bishops Avenue and have therefore allocated 50% of the Hope Value to arrive at a Market Value of£45m . Their experience with this location gives them a degree of authority and, as you know, I have independently checked this out with Knight Frank in Hampstead who generally concur with Montagu Evans. The major downside risk here is associated with a shift in the market between funding and building out the existing or subsequently negotiated revised planning. At this end of the market values can be very volatile and were the 'top end' players to withdraw from the market for whatever reason, the value of the property could inevitably be very adversely affected. There is also borrower risk. With so much Hope Value included in the Market Value there is a significant degree of risk of value erosion were the borrower not to pursue the amended scheme or pursue it too aggressively or on an ill-advised basis resulting in a refusal of planning consent and even a refusal on appeal as well. In this scenario there is clearly the impact of delay which means the ultimate scheme is exposed to potential market shift for much longer. As we discussed therefore, I strongly recommend that we have Montagu Evans (or another planning adviser) report to us regularly with regard to progress on the revised planning including the preparation of the scheme drawings, negotiations with the planning authority and advice regarding any decision that is issued by the council. This process could take up to a year to complete.”
“That said and as we have outlined earlier in the report, the amount of hope value that purchasers in the open market would be prepared to bid is a highly subjective amount and will vary according developers perceptions of and appetite for risk, in this case planning risk. As the planning situation crystallises, the amount of hope value likely to be bid in this case may vary; if the planning becomes more robust or an even larger scheme seems feasible the amount of hope value would increase and conversely if the apartment scheme of the size proposed looks less likely or the affordable housing outcome appears less favourable then the amount of hope value is likely to reduce. In any event, the base scenario of the house consent is secured, at least until the consent elapses in 2011 and notwithstanding any major change in pricing the value of the Property is unlikely to fall below the value of the consent.”
“Based on that sensitivity analysis which PW will send to our CRM colleagues here in Geneva, the final approval will be given by them, however only once they have assessed the input and most probably after a discussion with us (i.e. Laurent, myself if need be or yourself). At this stage I would like to highlight that it can still happen that our CRM, who is the final decision maker, doesn’t feel comfortable with the amount. They could decide that the amount needs to be lowered from MGBP 45 for Dryades to e.g. MGBP 36. In such case what’s your consideration of the situation? If I were the RM I would perhaps do the following: I would go back to the client and tell him that our CRM colleagues really advised us that the risk involved for the client as borrower was very high and that the borrower for the sake of his safety should reconsider what amount he wants to borrow (also given the enormous costs involved). Maybe the Senator family would then also decide from their side to accept a lower amount? We should perhaps know that before going into discussions with CRM.”
“Once ME has finalized the evaluation they'll send it to whom had instructed them to establish it which is our London based CRM Real Estate Team. Paul Walker is the responsible colleague and he will upon receipt of the evaluation establish his final report. This should not take longer than half a day. Based on that sensitivity analysis which PW will send to our CRM colleagues here in Geneva, the final approval will be given by them, however only once they have assessed the input and most probably after a discussion with us (i.e. Laurent, myself if need be or Nasim).”
“Hereby my feedback: RE valuation ... The Dryades (e-mail 14.08.07 from P Walker): It appears to be rather a real estate development project (outside of DBS credit policy) than RE financing, the valuator market value of MGBP 45 includes MGBP 9 of 'hope value' which represents the value were planning to be achieved. These figures are not in line with the information given in the CR. We have no information regarding the project/planning (stakeholders, time frame, etc). furthermore the valuator clearly highlights the price risk and borrower risk 'with so much Hope Value included in the market value there is a significant degree of risk of value erosion were the borrower not to pursue the amended scheme or pursue it too aggressively or on an ill-advised basis resulting in a refusal of planning consent and even a refusal on appeal as well. In this scenario there is clearly the impact of delay which means the ultimate scheme is exposed to potential market shift for much longer. based on the above mentioned - RE development project and RE value not in line with CR - the approval for this part of the transaction will have to be reconsidered respectively certain parameters amended.”
“CR 11.07.07: open market value MGPB 45 ‘current estimated OMV is based on the site value and will remain unchanged at any time until the project is completed ... final value MGBP 80’ e-mail 14.08.07 from CRM-REV/P Walker: the site value is MGBP 36. The market value is MGBP 45 but includes MGBP 9 of ‘hope value’ (value were planning to be achieved). The final value is MGBP 54. Two points to be noted: a) We do not finance RE development projects b) We are meant to take as collateral MGBP 9 of ‘hope value’ while we do not know anything about/have no control over the project Assuming that [the Bank] is willing to enter the financing of a RE development project (until now we have not approved such requests and such approval would set a precedent) the following options could be considered: a) we accept the collateral at the site value (MGBP 36) or b) we take into consideration the ‘hope value’ but request a detailed assessment of the RE development project and have the site visited/project monitored by the external valuator/CRM-REV another possibility could be to have part of the transaction taken over by CRM-REV (I will check with P Walker).”
“Further to our recent conference call the release of the ‘held back’£10m should only be permitted when a formal legal and detailed planning consent had been issued by the Local Planning Authority permitting an enhanced apartment scheme approving a minimum of 55,000 sq ft net saleable floor area. This planning consent must also crystallise the existing ‘Hope Value’ into a tangible realisable Market Value of the site of not less than£54m .”
“A long time has been necessary to address all points raised by our risk managers on the market value of the Dryades that includes a£9 million “hope value”
“I am taking reference to an email which Laurent had sent to Senator on Friday evening following up on the discussions taking place on Friday afternoon – you had been copied in. I had drafted that email together with Laurent on phone and sent an SMS to Senator to inform him that an email had been sent. Senator immediately called me without having read Laurent’s email. I communicated status quo and tried to be as “undramatic” as possible when communicating the additional CRM request, i.e. an appendix to the loan agreement to be signed by S Family (sic) stating that an additional MGBP 10 Mio is to stay with DB until planning consent for apartment complex is received or funds start to be drawn down for the sole purpose of refurbishing Dryades. I explained that the request had to do with the all time (sic) value of the site and the implied “hope value” etc. Obviously he was a bit upset about the fact that we are now coming with another condition compared to the initial proposals. I addressed that by discussing together with him the actual amounts needed outside of DB. It brought about that such amounts add up to MGBP 47. This means that MGBP 19 will stay with DB. Senator explicitly pointed out to me that he wouldn’t have any problem with confirming that these assets will stay with DB. ... Senator made clear that if that statement was not enough there wouldn’t be a deal!”
“Thanks for the phone call from 8pm London time in which you confirmed to me that the amount in excess of MGBP 29 for coverage of existing loans with Barclays and Coutts and MGBP 18 for remittances to Julius Baer and Coutts will stay with DB, i.e. MGBP 19. From my perspective this fulfils the request made by our approving CRM unit communicated to you in an earlier email from our Laurent Kuster. Upon this confirmation I expect approval of the case by respective CRM on Monday morning and confirm money will be sent out thereafter as to instructions to be prepared by signatories of offshore company. Please also note that we will need documents from offshore companies describing their structure (explained in detail in Laurent's email - please review - before remittances take place).”
“Q. So you were aware, as you had been throughout indeed, that CRM would have to approve any proposal. A. That's correct. From the beginning, I was told that once the ‐‐ any term sheet has to be approved by CRM, credit and any facility document has to be approved by CRM and the valuation has to be approved by CRM. I was aware of that. Q. It wasn't a case of him saying they will agree; he was asking for them to agree. A. Obviously he made that clear to me, that he was not in a position to approve himself but he has to suggest it to his people. Q. Yes. So there was no question of him making an agreement that evening. It all had to go to CRM. A. That's correct. From the beginning, I was told that credit and any facility document has to be approved by CRM and the valuation has to be approved by CRM. I was Q. It wasn't a case of him saying they will agree; he was A. Obviously he made that clear to me, that he was not in a position to approve himself but he has to suggest it to Q. Yes. So there was no question of him making A. That's correct.”
“We the undersigned joint account holders of account number 2012346 with Deutsche Bank Geneva unconditionally & irrevocably commit as follows. That upon Deutsche Bank agreeing to disburse the full amount of loan facility ... pending signing of addendum to the Loan agreement, irrevocably undertake to keep a sum of£ 10 million in our subject account on deposit or invested in a portfolio until planning consent for apartment complex is received or funds start to be drawn for the sole purpose of refurbishing property owned by Dryads. (sic)”
“Based on the external valuation July 31 2007 and conf call Fr 17.08.07 with CRM-REV/P Walker the value of this property is as follows: 1. Market value of the property/land in its actual state is less than MGBP 20 (no exact figure available) 2. Market value of the property/land inc the approved development project (larger family house) is MGBP 36 3. Market value of the property/land inc the approved development project as well as the expected additional value (50% of the “hope value”) to be created by having an extended development project (apartments scheme) approved is MGBP 45 The approval of the extended development project is uncertain and is not to be expected prior to the end of 2008. During that period DBS faces mainly but not only the following risks: legal (e.g. dispute regarding the project approval), market (e.g. price fall in the RE market), project (e.g. project goes wrong due to bad advice, default of contractors etc.) and borrower (e.g. absence of revenues on RE investments during development project etc.).”
“Loan Contract under UK law: appendix stating that 'held back' GBP 10m should only be permitted when a formal legal and detailed planning consent has been issued by the Local Planning Authority permitting an enhanced apartment scheme approving a minimum of 55,000 sq ft net saleable floor area (to be signed after drawdown; undertaking to do so signed before drawdown).”
“For the moment the requested loan amount is GBP22,650,051 which is the difference between the requested transfer amounts processed 21.08.2007 GBP 47,500,000 and the amounts collateralised by the other 6 companies GBP 24,850,000 and this balance is the loan to be booked for Camden GBP 22,650,000 plus the bank transfer fees. We have not yet received confirmation regarding the additional investment of GBP10mio and I'm not aware that any decision has been finalised.”
“Following up on the below the RM Nasim Ahmed has spoken to the client regarding options discussed on Friday. The client would feel comfortable with sending in MGBP 2 in order to raise the overall assets held. In exchange the idea is to allow the retention amount to be invested in products with RFs at 85%, so that the overall retention amount of MGBP 10 is still fulfilled. Please send me your considerations with regards to this request. Further to that the RM is going to meet with the client in Pakistan in a few days. He would appreciate if he could take along the amendment of the loan agreement for signature by all family members. Could we make sure that the document is sent to Nasim by email tomorrow, or will it not be possible to provide it within that time frame?”
“I urgently require the additional drawdown of the l0m still outstanding under the terms of our loan agreement. As discussed with you, this is in order to fund the acquisition of 58 Bishops Ave which is due to exchange very shortly and to which I have already committed, Many thanks for your assistance in resolving this matter.”
“As you know, there is a draft supplemental letter to the Loan Agreement knocking around although I await hearing from my client’s Relationship Manager as to whether the form of that is now approved.”
“The loan agreement is still with CRM for review. We hope it'll be fine and then André will forward it to you on Friday. Should CRM request further changes it'll be a tough call.”
“4. Drawing (a) Each Tranche of the Facility may subject to the fulfilment by the respective Borrower of the conditions precedent referred to in Clause 12 be drawn in one amount only upon such Borrower giving in respect of each drawing not less than three Business Days’ notice in writing to the Bank of the Borrower’s intention to draw, such notice to be irrevocable each such drawing being a Loan and together The Loan; (b) No drawing shall be made at any time after the expiry of a period of three calendar months from the date hereof and the Bank shall have no obligation under this Agreement to make available to any Borrower any facility after such date. (c) Each drawdown of each Tranche of the Facility is conditional on all Tranches of the Facility being drawn simultaneously.” (a) Each Tranche of the Facility may subject to the fulfilment by the respective Borrower of the conditions precedent referred to in Clause 12 be drawn in one amount only upon such Borrower giving in respect of each drawing not less than three Business Days’ notice in writing to the Bank of the Borrower’s intention to draw, such notice to be irrevocable each such drawing being a Loan and together The Loan; (b) No drawing shall be made at any time after the expiry of a period of three calendar months from the date hereof and the Bank shall have no obligation under this Agreement to make available to any Borrower any facility after such date. (c) Each drawdown of each Tranche of the Facility is conditional on all Tranches of the Facility being drawn simultaneously.”
“32A. In about September 2007, Mr Ahmad on behalf of the Claimant travelled to Pakistan and at his request attended a meeting in Lahore on or around10 September 2007 with Senator Waqar Khan as representative of the Khan family and the person who was taking the lead in negotiating terms, on behalf of the Khan family and the Corporate borrowers, as between those persons and the Claimant bank, as Mr Ahmad knew/ during that meeting Mr Ahmad by oral misrepresentations induced Senator Waqar Khan to sign the execution page of what now appears to have been a draft of the First Supplemental Agreement and to circulate that execution page to other members of the Khan family for signature, which he did (though Mr Ahmad himself obtained the signatures from the female members of the family )and to pass on to the Khan family and representatives of the Corporate Borrowers his understanding of the effect of the First Supplemental Agreement as represented to him by Mr Ahmad as set out below. 32AA. The meeting took place shortly before lunch at the office of Senator Waqar Khan who was sitting at his desk while Mr Ahmad and a colleague of his sat on the other side. In the course of the meeting, Mr Ahmad produced from his briefcase or folder a pile of several documents which he said were formal banking documents, concerning mandates and the opening of accounts. Mr Ahmad took each document in turn, provided a brief description of its purpose or effect and passed it across the desk for Senator Waqar Khan to sign. In accordance with their normal way of conducting business, which reflected the trust that he had reposed in Mr Ahmad over many years. Senator Waqar Khan did not read any of these documents before signing them and instead relied exclusively on Mr Ahmad’s description. 32AB. One of the documents that Mr Ahmad produced from the pile was a draft of the First Supplemental Agreement, as it came to be known. There then took place between Mr Ahmad and Senator Waqar Khan asked him what the document was: Mr Ahmad “The bank has already disbursed the money and needs you to sign this to make the undertaking you guys signed part of the facility.”
“But we’ve already done this.”
“But the corporates did not sign the undertaking so you guys need to re-sign this and then get the corporates to sign it. “He also said the Bank had not signed the Undertaking and that it was not binding.”
“Have you read it? Is it fine? Shall I sign?”
“I’ve read it. It’s fine. It’s OK to sign.” 32AC. Mr Ahmad then passed the signature page across the desk, but not the rest of the document to Senator Waqar Khan for him to sign, which he did and handed it back. Mr Ahmad then moved on to the remaining documents in the pile and Senator Waqar Khan signed each of them as Mr Ahmad requested. Mr Ahmad then asked if Senators Gulzar Khan and Ammar Khan could also sign. Senator Waqar Khan called in one of his assistants and he was asked to take the signature pages to Senator Waqar Khan’s father and brother, whom he then telephoned. He told them that their signatures were required on some Deutsche Bank documents being brought to them. They duly signed. 32AD. The signatures of the Second and Fifth Defendants were procured directly by Mr Ahmad later on the same day. They signed in the belief that the signatures on the document of the other three male Khan family Defendants had been properly procured. 32B. In the premises, during the meeting referred to above, and in circumstance where at that meeting Senator Waqar Khan was not provided with any part of the draft First Supplemental Agreement other than the execution page for the Khan family members, the following oral misrepresentations were made and /or were reasonably understood by Senator Waqar Khan to have been made by the Claimant through Mr Ahmad in order to induce him, the Khan family and the Corporate Borrowers to enter into the first Supplemental Agreement: (1) That the agreement to which the said execution page belonged would upon execution have the effect, being its sole effect, of incorporating the Undertaking into the Facility Agreement. (2) That the execution of the said agreement was merely a formality required as part of the Claimant’s internal compliance process. (3) That the Claimant had already disbursed the full facility, and intended to and was able to provide, funding in accordance with the Facility Agreement as originally executed, subject to the terms of the Undertaking. 32C. Further, in making the express representations pleaded above, Mr Ahmed (on behalf of the Claimant) impliedly represented to Senator Waqar Khan, and in the premises, the other Khan family members and the Corporate Borrowers that: (1) nothing in the First Supplemental Agreement had the effect of varying the Facility Agreement or the Undertaking or otherwise varied the existing contractual relationship between the Claimant on the one hand and the Khan family and the Corporate Borrowers on the other hand; (2) that the agreement to which the said execution page belonged and/or the Claimant’s request or requirement that it be executed did no breach the fourth term of the oral agreement made between Senator Waqar Ahmed Khan and Mr Rau on behalf of the Claimant on17 August 2007 (as set out in 29G(4) above).”
“But we’ve already done this.”
“Have you read it? Is it fine? Shall I sign?”
“I’ve read it. It’s fine. It’s OK to sign.”
“32A1. Furthermore, before the meeting in Lahore, in a telephone conversation between Mr Ahmad and Senator Waqar Khan sometime between28 August 2007 and2 September 2007 , Mr Ahmad told Senator Waqar Khan that the£10m retention in relation to Tranche B had to be retained with the Claimant for either development of Dryades or for the purpose of getting planning permission. This reflected the Undertaking which Mr Ahmad had requested the Khan family to sign on19 August 2007 .”
“Were we able to have the amended loan agreement sent to N?”
“Since Don told me that you do not have my mail from Friday, I am resending it to you via your new email address.”
“I am sending you this email on behalf of Mr. Nasim Ahmad. Can you please take a look at the agreement and sign it. For any questions, feel free to contact Mr. Ahmad.”
“9. Payments (d) In the event that a Borrower fails to pay any amount (whether or principal interest or otherwise) hereunder on the due date therefore, interest shall accrue from day to day upon the amount unpaid from the due date until the date of actual payment (as well after as before any judgment) at such per annum rate or rates as the Bank may from time to time certify to be equal to 3% (three per centum) above the Bank’s cost of funding the amount unpaid in such manner and for such period or periods as the Bank shall consider appropriate…. …. 13. Events of Default (a) The occurrence of any one or more of the events listed in sub-clause (b) hereof shall constitute an Event of Default with the effect that the Bank’s obligation to advance funds and to continue to make funds available to the Borrowers hereunder shall immediately terminate and the entire outstanding principal amount of the Facility together with all accrued interest thereon and all other sums payable hereunder shall become immediately due and payable without further notice oaf any kind and the Bank shall have the immediate right to enforce any of its rights under the Agreement and the Security Documents; (b) A borrower shall fail to pay on the due date therefore any amount payable by the Borrower hereunder;…”
“15. Valuation (a) The bank may at any time require a professional valuation of the open market value of the Properties to be carried out at the cost of the Borrowers and addressed to the Bank by an independent chartered surveyor approved by the Bank. (b) Each Borrower shall ensure that all times the amount of the Net Loan together with any monies advanced to the Borrowers by the Bank shall not exceed the sum (the “Relevant Sum”) which shall be equal to 75% of the aggregate open market value of the Properties as determined by the then latest valuation prepared pursuant to Clause 15(a) or by any other valuation which may have been obtained by the Bank at the cost of the Borrowers and the lending value of the Collateral s applied by the Bank and adjusted by the Bank for any Cross Currency Margin.” (a) The bank may at any time require a professional valuation of the open market value of the Properties to be carried out at the cost of the Borrowers and addressed to the Bank by an independent chartered surveyor approved by the Bank. (b) Each Borrower shall ensure that all times the amount of the Net Loan together with any monies advanced to the Borrowers by the Bank shall not exceed the sum (the “Relevant Sum”) which shall be equal to 75% of the aggregate open market value of the Properties as determined by the then latest valuation prepared pursuant to Clause 15(a) or by any other valuation which may have been obtained by the Bank at the cost of the Borrowers and the lending value of the Collateral s applied by the Bank and adjusted by the Bank for any Cross Currency Margin.”
“[the clause was] a familiar type of provision, without exceptional characteristics and eminently understandable in the context of a loan facility…. It avoids arguments about whether there has been default under the loan, which contains detailed provisions in relation to default, interest and other matters which would be difficult to operate if a borrower could contend that he had met his financial obligations by setting off other claims—whether for alleged debts or, all the more so, for damages.”
“The requirement of good faith in this context is one of fair and open dealing. Openness requires that the terms should be expressed fully, clearly and legibly, containing no concealed pitfalls or traps. Appropriate prominence should be given to terms which might operate disadvantageously to the customer. Fair dealing requires that a supplier should not, whether deliberately or unconsciously, take advantage of the consumer's necessity, indigence, lack of experience, unfamiliarity with the subject matter of the contract, weak bargaining position or any other factor listed in or analogous to those listed in Schedule 2 to the Regulations.”