“If any dispute or difference arises under this Agreement either party may refer it to adjudication in accordance with the procedures set out in Supplement Condition D. …” (2). Clause 8: “Settlement of disputes. Adjudication 8.1 Pursuant to article 6 the procedures for adjudication are set out in Supplemental Condition D. …” (3). Supplemental Condition D: “D: ADJUDICATION Clause 8.1 Application of Supplemental Condition D D1 Supplemental Condition D applies where, pursuant to article 6, either party [i.e. the Employer or the Contractor] refers any dispute or difference arising under this Agreement to adjudication. … D2.2 … Upon agreement by the parties on the appointment of the Adjudicator … the parties shall thereupon execute with the Adjudicator the JCT Adjudication Agreement. … Conduct of the adjudication D5.1 The Adjudicator shall immediately upon receipt of the referral and its accompanying documentation confirm that receipt to the parties. D5.2 The party not making the referral may, by the same means stated in clause D4.2, send to the Adjudicator within 7 days of the date of the referral, with a copy to the other party, a written statement of the contentions on which he relies and any material he wishes the Adjudicator to consider. D5.3 The Adjudicator shall within 28 days of the referral under clause D4.1, and acting as an Adjudicator for the purposes of S.108 of the [HGCRA] and not as an expert or an arbitrator, reach his decision and forthwith send that decision in writing to the parties. …”
“We thank you for your letter dated4 July 2006 (sic). We have considered the CVs you sent us last week and would propose [one of those proposed by Paul Davidson Taylor] act as adjudicator.”
“For the avoidance of doubt, we should point out that our client’s signing the JCT Adjudication Agreement is without prejudice to the matters raised by our client in his Response to Referral Notice concerning the Adjudicator’s jurisdiction to conduct the adjudication…”
“within 28 days of the referral under clause D4.1, and acting as an Adjudicator for the purposes of S.108 of the [HGCRA] and not as an expert or an arbitrator, reach his decision and forthwith send that decision in writing to the parties”
“for and on behalf of GAB Robins UK Ltd” and the title page stated that: “Insured: Mr Dyason” and that the works comprised: “demolition and reconstruction following fire damage”
“complete demolition and reconstruction of fire damaged dwelling”
“Once we are in receipt of tenders, we will forward our tender analysis to the adjuster, Paul Goring, and we will await his further instructions before being able to proceed with the works. As soon as we are in receipt of his agreement to proceed, we will contact you with the details of the tender returns, and our further recommendations.”
“Before we are able to appoint Domsalla on your behalf, we are required to seek both yours and the Loss Adjuster’s approval, as it is the Loss Adjuster who is dealing with the insurance aspect of your claim. … we are currently awaiting his approval to proceed to the next stage. Although we are assured that he will be providing your Insurance Company with a full report.”
“INSTRUCTION CONFIRMATION FORM We are in agreement with the proposed scope of the works and authorise you to instruct Domsalla on our behalf.” 43. The second form was similar and was a payment mandate which stated: “PAYMENT MANDATE We confirm that we agree for Robins shall act as Contract Administrators with regard to the insurance related works being undertaken at 54 The Street, West Horsley, Leatherhead, Surrey, KT24 6AX We agree that Insurers may issue payment directly to the Contractor or any other Party under the direction of Robins.” 44. The letter stated that the Instruction Confirmation Form would allow Robins “to formally instruct Domsalla on your behalf” and the Payment Mandate would allow “payment to be made direct from your Insurers to Domsalla”
“Once we are in receipt [of the two signed forms from Mr and Mrs Mr Dyason], and the Loss Adjuster’s approval, we will notify the contractor and agree with you the earliest possible start date. A pre-contract site meeting will also be arranged before the works commence, to discuss the programming of the works and clarify any queries that you may have. We trust the above and enclosed clarifies the position of the building element of your claim at this stage.”
“Please note that invoices throughout the contract period should be addressed to Mr and Mrs Dyason c/o GAB Robins UK Ltd Surveying Services and forwarded to GAB Robins UK Ltd Brighton for onward transmission to Insurers, for direct payment to be made to you in accordance with the signed payment mandate we have obtained. We would also like to remind you that any variations to the agreed scope or cost of the works from that specified will require our approval before payment can be made.”
“AS WITNESS THE HANDS OF THE PARTIES HERETO Signed by or on behalf of the Employer [Mr Dyason’s signature] in the presence of: As Agent Signed by or on behalf of the Contractor [illegible signature, possibly Mr Domsalla’s] in the presence of: As Agent” in the presence of: As Agent in the presence of: As Agent”
“When the contract was being negotiated I was not involved nor given any opportunity to be involved. The insurance company which was initially funding the contract insisted on complete control. It appointed Robins to be the loss adjuster and contract administrator. I was presented with a fait accompli in the form of the document I was obliged to sign. I received no advice as to the terms of the document from neither the insurance company nor Robins in either capacity. As to the latter, this is hardly surprising as Robins in its capacity as loss adjuster was acting for the insurance company and as contract administrator relied on Domsalla to request payment rather than inspect on a regular basis and satisfy itself that payment was appropriate.”
“Please note, any delays beyond30 July 2004 will entitle the employer for the benefit of the Insurance Company, to either recover liquidated damages of£1,000 per week from you as a debt, or deduct liquidated damages from any monies due to yourselves under the contract, provided a notice of deduction pursuant to clause 4.4.2 or clause 4.5.13 has been given. You will be aware that Robins is acting as employer’s agent, this means it will be us who will make any necessary deductions for liquidated damages, should you overrun the30 July 2004 deadline.”
“We are therefore in the position of either dismissing your company from the contract on the grounds of shoddy workmanship, safety malpractice and generally and consistently poor site management with a very clear legal damages claim to follow or we sit down and negotiate detailed terms for a very quick and thorough completion of this contract by the end of November at the very outside.”
“A total disregard for the original design aspect of the roof, the stability of the dwelling above first floor level, and removal of load bearing walls at ground floor.”
“I must advise you that I regard the penalty provisions in the contract related to the failure to complete the works in due time as having been triggered. Whether the Employer wishes to take advantage of this is of course up to him but you should be fully aware of the fact.”
“… by virtue of the works by Domsalla not being able to continue further, this latest certificate is based on a 97.5% valuation, as would be the case with a normal completion.”
“I have many years of experience working with Insurance Claims & Policyholders”
“A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer.”
“(1) … the unfairness of a contractual term shall be assessed, taking into account the nature of the goods or services for which the contract was concluded and by referring, at the time of conclusion of the contract, to all the circumstances attending the conclusion of the contract and to all other terms of the contract or of another contract on which it is dependent. (2) In so far as it is in plain intelligible language, the assessment of fairness of a term shall not relate- (a) to the definition of the main subject matter of the contract, or (b) to the adequacy of the price or remuneration, as against the goods or services supplied in exchange.” (b) to the adequacy of the price or remuneration, as against the goods or services supplied in exchange.”
“It can be seen, therefore, that the basis on which the courts must review the terms of consumer contracts is a composite test, comprising a number of elements. The overall requirement is one of fairness and for this purpose the starting point is the criterion of “significant imbalance,” this then being qualified by the need to ensure the evaluation of all interests involved (under the requirement of good faith). The Directive (and the Regulations) then go further and specify a number of factors to be taken into account in determining the issue of fairness (the nature of the goods or services, all the circumstances attending the conclusion of the contract and all the other terms of the contract or of another contract on which it is dependent) and finally providing a list of illustrative terms which may be unfair.”
“… The meaning to be given to the word “unfair” in this context is laid down in Regulation 4(1) of the 1994 Regulations [which is in identical terms to Regulation 5(1) of the 1999 Regulations]. Guidance as to how the words used in that paragraph are to be understood is to be found in the sixteenth recital to the Directive. The recital explains what “constitutes the requirement of good faith”
“ … Good faith in this context is not an artificial or technical concept; nor, since Lord Mansfield was its champion, is it a concept wholly unfamiliar to British Lawyers. It looks to good standards of commercial morality and practice. Regulation 4(1) lays down a composite test, covering both the making and the substance of the contract, and must be applied bearing clearly in mind the objective which the Regulations are designed to promote.”
“… It is, however, also right to say that there is a large area of overlap between the concepts of good faith and significant imbalance.”
“Notices of amounts to be paid and deductions 4.4.1 Not later than 5 days after the issue of a certificate of payment pursuant to clauses 4.2.1 and 4.3 the Employer shall give a written notice to the Contractor which shall specify the amount of the payment proposed to be made in respect of the amount stated as due in that certificate. 4.4.2. Not later than 5 days before the final date for payment of the amount due pursuant to clause 4.2 or clause 4.3 the Employer may give a written notice to the Contractor which shall specify any amount proposed to be withheld and/or deducted from that notified amount, the ground or grounds for such withholding and /or deduction and the amount of the withholding and/or deduction attributable to each ground. 4.4.3. Where the Employer does not give a written notice pursuant to clause 4.4.1 and/or to clause 4.4.2 the Employer shall pay the amount stated as due in the certificate.”
“(1) The following terms which have the object or effect of- (b) inappropriately excluding or limiting the legal rights of the consumer vis-à-vis the supplier in the event of total or partial non-performance or inadequate performance by the supplier of any contractual obligations, including the option of offsetting a debt owed to the supplier against any claim which the consumer may have against him. (i) irrevocably binding the consumer to terms which he had no real opportunity of becoming acquainted before the conclusion of the contract; (o) obliging the consumer to fulfil all his obligations where the supplier does not perform his; (q) excluding or hindering the consumer’s right to take legal action or exercise any other legal remedy, … unduly restricting the evidence available to him … .” (b) inappropriately excluding or limiting the legal rights of the consumer vis-à-vis the supplier in the event of total or partial non-performance or inadequate performance by the supplier of any contractual obligations, including the option of offsetting a debt owed to the supplier against any claim which the consumer may have against him. (i) irrevocably binding the consumer to terms which he had no real opportunity of becoming acquainted before the conclusion of the contract; (o) obliging the consumer to fulfil all his obligations where the supplier does not perform his; (q) excluding or hindering the consumer’s right to take legal action or exercise any other legal remedy, … unduly restricting the evidence available to him … .”