“has ‘inexplicably and persistently’ refused to sign up “denying its customers access to a fair arbitration service, which can legally resolve disputed complaints fairly and efficiently”
“Your letter was surprising and extremely disappointing on two fronts; your apparent disregard for the rights of customers when your levels of service fall below that which you say you aspire to and secondly the poor and inconsistent case you make in seeking to defend, what I regard, as your indefensible position”
“Over Xmas and into Jan we are planning a major public and press campaign about ADR and airlines and I suspect this will put a spotlight on those that have not signed up. As you know Jet 2 is now the only airline of scale not signed up to ADR. What I wanted to test was whether this was a No Never or something you are prepared to do in principle but need to choose a partner, etc – clearly this could affect the tone. Anyway, because of our relationship I wanted to reach out confidentially and swap notes with you. I’d be grateful if you did not forward this.”
“I am told that Mr Johnson received responses from Emirates, Norwegian and Aer Lingus within five days of his emails being sent and calls were held to discuss the matter further before the Claimant had responded to my email.”
“We should develop a narrative around Jet 2. They have been (one of) the most litigious airline disputing 261, threatening legal action against the CAA. References to their billionaire chairman might not go amiss in the process. We could share it with Jet 2 as our rebuttal of any continuation of such misleading information. Attack dogs please Lord S”
“I wouldn’t quite call it “attack dog” style. More of a cranky alpaca. Anyway, see what you think...”