“In terms of the services currently commissioned through Community Links, as you know the present contract with Newham Advice Consortium will actually end on30 April 2011 , having been extended. There will then be reduced roll over funding on a monthly basis until the end of July, to mitigate the effects on the organisations and to allow them to wind down the provision of the services.”
“Inevitably we have tough choices to make and our over-riding priority is to protect the services and facilities that will make the most difference for our residents. I’m afraid that the sustainability of Community Links must come behind this.”
“It [the IAG] will be delivered within our Customer Access Strategy … When people can be assisted quickly through the web or by a customer service officer, this should happen. If they need specialist support and assistance they will receive this according to an agreed strategy. We will provide that top tier of IAG from East Ham as a key borough location.”
“The Equality Impact Assessment is to be managed through the Customer Access Project, as an integral part of the Information, Advice and Guidance (IAG) project. The working document to be circulated before and be on the agenda for future stakeholder meetings of relevant Council divisions – both for development of the document and as a tool in drawing up a new model for debt, benefits and housing advice. ”
“Are there any points of initial contact with the public in any service not within the IAG scope?”
“This report seeks to present the new model for advice, consistent with the Council’s resilience policy and developed through the corporate Information Advice and Guidance (IAG) project. The report also seeks to gain agreement to develop a new problem solving package service delivered by the Council for residents and to gain agreement on which services which should be in scope to consider including in this service.”
“Once it is determined which services are in scope for consideration of inclusion in the problem solving package it will be possible to conduct Equality Impact Assessments for those particular services. Many of the issues will be similar to those in the Equality Impact Assessment in Appendix 2, which is a working document and covers debt, benefits and housing advice previously commissioned through Newham Advice Consortium”
“Officers of the Council were seeking formal approval for the development for a new service model and not the approval of a series of changes/variations to any pre-existing arrangements. As we explain, the Council’s decision not to renew the previous arrangement … was taken in January 2011 and properly communicated to the Newham Advice Consortium (Enclosure 2). The arrangement ended on 31 July and there has been no arrangement of the previous kind to “change” since31 July 2011 .”
“The Council confirms, as the report of 17 November indicates, that it will conduct and publish an evidence based analysis of the impacts of the different potential models on people with protected characteristics and on the fulfilment of the Section 149 objectives.”
“1. consultation was needed to secure compliance with the public sector equality duty in circumstances where, as here, there is no indication that the Defendant had any other source of information as to the likely impact of its proposed decision on protected equality groups and no other way of making a structured, rigorous, informed decision on equality issues; 2. the Council had a policy on equality impact assessments that there would be consultation as part of the intelligence gathering process, unless existing consultation evidence could be reviewed; 3. the Council had previously provided advice services to those groups for many years, and there was a legitimate expectation that there would be consultation before such a service was removed; 4. becausesection 3(2) of the Local Government Act 1999 read with the Department for Community and Local Government’s Best Value Statutory Guidance; and 5. the Council’s own Compact with the voluntary sector obliged it to consult those likely to be affected by its decisions.”