“The decision in this matter reflects a genuine dispute on substantial grounds and a position legitimately held and pursued by the Lessees to reflect their concerns and experiences as the Lessors’ tenants. Whilst it is not intended to conflate issues pertaining to the reasonableness of the parties’ conduct or to relitigate issues which were determined, it is apparent from the reasoned decision that: (a) Issues between the parties can be traced throughout the period of the lease, over some 17 years, to when the Lessees are said to have ‘gazumped’ the Lessors attempts to purchase the property and unite the titles, initiating what went on to become highly regrettable and long-standing poor relations; (b) The Lessees spent a substantial amount on improving the property, particularly on relocating the boiler, which ought ordinarily to have been a constructive step for all parties. However the Lessors then threatened to forfeit the lease on the basis of the associated works, with Reza Taheri even attempting to force a written admission of breach from the Lessees; (c) Issues concerning the fire safety of the ceiling appear to have fomented further animosity, disagreement and distrust; (d) The Lessees attempted to sell their leasehold title in 2014 but consider the Lessors’ conduct to have contributed to that not progressing (albeit that the Tribunal did not accept that this was the principal cause of the buyers’ pulling out); (e) The Lessors were concerned with issues relating to the location of walls and structural integrity which predated the Lessees’ lease; (f) There were issues surrounding a flood and a disagreement as to the refusal for consent for a pet (albeit that this was found to have been carefully considered by the Lessors and therefore refused within the discretion afforded by the lease); (g) The Lessees, facing a demand for roof works (which would not affect them directly, being on the lowest floor, but for which they would be required to contribute 25%), sought permission to inspect the roof so that they could be satisfied that the works and their cost were justified; (h) The Lessees settled all ordinary, periodic service charge demands (see para.37); (i) The professional fees of the surveyor supervising major works were checked overnight during the hearing (see paras.39-40) such that they did not crystallise until that point; (j) Although the Tribunal determined that a s.20 notice allegedly served on11th February 2022 had been seen by the Lessees, matters were nevertheless complicated by the intervention of issues with roof drainage (para.42) such that the Lessees’ reluctance to conclude the issue was rational and not merely an attempt to avoid paying, and it is clear that Mr Coogan sought clarification; (k) The Lessees suggested mediation (para.43), which was an entirely proportionate response to concerns which were legitimate and authentic whether or not the Lessors’ position was ultimately validated by the decision itself; (l) The Lessors had objected to the Lessees’ application for the appointment of a manager on jurisdictional grounds, only to withdraw that subsequently, albeit that the Tribunal decided not to do so. This was itself a wasteful diversion. The issues explored in this context again reflected a level of disagreement that might in appropriate circumstances realistically have been mollified by an independent intermediary such that it was a reasonable avenue for the Lessees to pursue.”