“ I regret having to express my disappointment that you have not answered my phone calls nor replied to my various text messages and to my last e-mail regarding my tax return. Although you probably have received the same notice from HMRC, but on the 5th August I sent you a copy of the penalty notice of assessment for£627 and asked you for an explanation as I was shocked to receive such a serious note where I did/cooperated my duties promptly with you. You could clearly see the dead line for me to pay or respond to the notice within 30 days but you simply ignored my various communication including via Mahen which is not appropriate. I must clarify a few things here: 26.01.2013 I confirmed by email that BBK Accountants did not register for my tax return and asked you over the phone to undertake as you are acting for Mahen so that it would be easier. 21.03.13 I asked you via email the progress of my CGT furthermore, I asked, are we going to proceed or leave it until March 2014 and I kindly asked you to ring me but you did not. In between, I sent you various text messages to see the progression but you did not reply to my messages On 31.01.14 we had so many phone conversations and numerous text messages back and forth, you asking various details until midnight in order for you to send my tax return but you failed but the next day you simply sent me a text saying, you will have to pay£100 for your own mistake and it is totally unfair for me to pay it. 01.02.14 You sent me an email saying that you sent my tax return but it hasn’t gone through to HMRC but I was surprised and I sent you an email also you didn’t answer my phone calls nor my text messages 18.02.14 You sent me the client authorisation form to fill in and send it back to you (more than 13 months after saying BBK did not register me) and I have posted through your letter box the very next day and you have confirmed that you got it after various requests 27.05.14 I forwarded my solicitor’s letter to you regarding the fund they are withholding and you responded to that a week later. 22.07.14 Eventually you emailed me saying that you filed my tax Return only today despite receiving my UTR on the5th July 2014 (after 17 days). I am truly sorry to say that unfortunately you have disappeared for a considerable period of time from January 2013 till now and simply failed to provide the professional service effectively to me……………….”
“I am writing as a General practitioner who has been involved in the care of Mrs. Mahendran for over 20 years now. ………..She has been under enormous stress since the acrimonious split from her husband over ten years ago. She has been left to bring up three young children all on her own whilst continuing to work as school teacher, a remarkable achievement. The present situation with this fine hanging over her is contributing to her emotional ill health. She is already on antidepressant medication (which she has been for many years and receives regular supportive psychotherapy………”
“ 21. In these circumstances I consider that it was reasonable from Mrs Rowland to rely on her than accountants and it was this reliance that led to the underpayment. I consider that this was an excuse for making the underpayment and as the reliance was reasonable the excuse was at first blush reasonable. I find this as a primary fact. 22.The issue arises as to whether reliance on a third-party is prevented from being a reasonable excuse. For VAT purposes there is specific provision that where "reliance is placed on any other person to perform any task, neither the fact of that reliance nor any dilatoriness or inaccuracy on the part of the person relied on is a reasonable excuse." There is also specific provision that insufficiency of funds is not a reasonable excuse (see section 71 VATA). The legislation that I am concerned with in this case was passed after the VAT legislation but only contains a provision that insufficiency of funds is not a reasonable excuse. There is no equivalent provision that reliance on a third party is not a reasonable excuse for direct tax purposes.”