“The original P14s were sent to HMRC Accrington, Lancs, together with P35, for 2008/9 and 2009/2010. We have experienced difficulties in communicating with HMRC Accrington Office, as our files were transferred to HMRC Bolton Offices (3 in the town) and then to Hanley, Stoke-on-Trent. We have now prepared additional P14s for 2008/9 and 2009/10 and enclose them with this letter, no P14 has been completed for Mr. William John Mitchell for 2008/09 and 2009/10 as he received no remuneration or expenses whatsoever & do hope this will clear up this situation – we have enough problems keeping this business moving.”
“1. The Accrington Office of HMRC did not give any help some 18-20 months ago when visited to deliver the P35s for 2008/09 – the staff member dealing with it has left and only employees PAYE/NI queries were being dealt with. 2. Subsequent visits to other HMRC offices at HMRC Bury, HMRC Bolton stated eventually that our tax matters were to be dealt with by HMRC Hanley, (Stoke-on-Trent). Later Customer Operations Longbenton, N-on-Tyne wrote to us and new P35s were submitted to them. 3. Meanwhile we have been receiving demands from Debt Management offices in Colchester and Chesterfield, and finally from Swansea, South Wales. 4. The annual 2010/11 and 2009/10 returns have been sent in on time and 2011/12 Employers Payment book returns are up to date 5. We have already started repaying the PAYE NI arrears on a regular monthly basis.”
“I have been unable to trace the original P35s and P14s which you say were submitted. ……….Copies of the 08/09 & 09/10 P35s which you submitted were returned to you as there were no P14 forms received. As these forms were deemed to not be complete they were not treated as received. I would advise that at today’s date both the P35 returns for 2008/09 & 2009/10 are still outstanding and have attracted penalties. I would advise that 2009/10 was the first year you were required to file online. HMRC acknowledged this fact by allowing a concession, for 2009/10 only, to allow employers to file the P35 in paper format. The concession did not however give an extension to the statutory filing date of 19 May.”
“We had, for over 20 years, sent our annual P35s etc. to HMRC Accrington. The P35s etc. were taken by hand to Accrington and we saw Mrs Ann Carr, who refused to accept our returns as she stated only Personal Tax returns were dealt with there and advised us to go to HMRC Bolton. We attended Bolton three times during which our only communication was by internal telephone and finally advised to send our P35s to them. Since then we have had letters from at least six HMRC Offices (see attached) we now have two employees only one of whom is paid. The net result of all the work was a report from HMRC Londonderry of which you will be aware. Our PAYE/ NI returns for 2009/10 and 2010/11 have been submitted on time and we are dealing with the arrears on a monthly basis.”