“(2) Where this section applies in relation to a provision of regulations, any person who fails to make a return in accordance with this provision shall be liable – (a) to a penalty or penalties of the relevant monthly amount for each month (or part of a month) during which the failure continues, but excluding any month after the twelfth or for which a penalty under this paragraph has already been imposed, … (3) For the purposes of subsection (2)(a) above, the relevant monthly in the case of a failure to make a return – (a) where the number of persons in respect of whom particulars should be included in the return is fifty or less, is£100 … 4 . Section 100(1) of the TMA provides for HMRC to make a determination imposing a penalty under s.98A of the TMA in such amount as it considers correct or appropriate. Section 100B of the TMA provides for an appeal against the determination of that penalty. Section 100B(2)(a) of the TMA provides , so far as is relevant, that in the case of a penalty which is required to be of a particular amount, the Tribunal may: (i) if it appears … that no penalty has been incurred, set the determination aside, (ii) if the amount determined appears … to be correct, confirm the determination, or (iii) if the amount determined appears … to be incorrect, increase or reduce it to the correct amount. 5. Section 119(2) of the TMA provides for reasonable excuse: For the purposes of this Act, a person shall be deemed not to have failed to do anything required to be done within a limited time if he did it within such further time, if any, as the Board or the Tribunal or officer concerned may have allowed; and where a person had a reasonable excuse for not doing anything required to be done, he shall be deemed not to have failed to do it unless the excuse ceased and, after the excuse ceased, he shall be deemed not to have failed to do it if he did without unreasonable delay after the excuse had ceased. Facts 6. The filing date for the Return was19 May 2011 . The Return was filed online on31 October 2011 . The Respondents (“HMRC”) sent the first interim late filing penalty notice on26 September 2011 totalling£400 . A final late filing penalty notice totalling£100 was issued on6 October 2011 . Submissions 7. The case for the Appellant was set out in the Notice of Appeal dated12 March 2012 . The Appellant accepted that the Return had not been filed on19 May 2011 but believed that the Return had been filed on31 May 2011 . It was the Appellant’s case that in those circumstances a penalty of£100 only for the period19 May 2011 to31 May 2011 should be imposed. 8. The year 2011 was the first occasion on which the Appellant had attempted to file the Return online. Difficulties had been experienced and numerous calls had been made to HMRC’s on line Helpdesk. The Appellant was not aware that the Return had not been filed successfully until the first penalty notice was issued on26 September 2011 . 9. The late submission of the Return was not a course of action adopted by the Appellant as a means of delaying payment of the PAYE and National Insurance liabilities. In the past the Appellant had been on time with both the payments and the filing of the paper returns. The Return had been filed late because an employee of the Appellant, responsible for filing the Return, was absent from work during the last week of May 2011 due to family ill health. 10. HMRC’s Statement of Case can be summarised as follows. The Return was submitted late and the fixed penalties were correctly charged in accordance with the legislation. HMRC accepted that the Appellant may have accessed the online system on31 May 2011 . However the Return needed to be correctly submitted and received by HMRC before it could be deemed to be validly delivered. The Return was not successfully submitted until3 October 2011 . As the Appellant had filed online since 2009-2010 HMRC submitted that the Appellant had seen a successful submission and should not have assumed that the submission of the Return for 2010-2011 had been completed on31 May 2011 . No notification was sent to the Appellant by HMRC to confirm that the Return had been submitted on that date. In those circumstances the Appellant should have contacted HMRC for guidance on online submission and in particular messages issued to confirm successful receipt or rejection of returns. The online guidance confirmed that before an employer can assume that an annual return has been successfully filed it must receive an online message from HMRC confirming that “the EOY Return has been processed and passed full validation”