“Back in January we had a major computer collapse here in our office and the main frame computer lost all of its data. I called your office on 11 January (please see enclosed phone bill usage) and spoke to a lady, I explained that we may be late with the payment as we were awaiting a new computer to be installed and this then had to be completely reloaded with all the previous six months invoices and supplier invoices. My accountant did try to do some back up works and we tried as hard as we could to get the VAT returns on time but we were slightly late. The lady from the VAT office told me to pay£20,000 and then pay the remainder as soon as we could. I was told that I would get a standard letter to say we owe a penalty payment but we had to write to you to explain that we did inform you of this major problem we had. As a small company we always strive to pay our bill on time and this was an exception to the rule. I write to ask you to reconsider this penalty bill as the VAT Office was duly informed and we tried everything we could to get the new computer system up and running and the previous six months of work loaded.”