“ 16 Reasonable excuse (1) Liability to a penalty under any paragraph of this Schedule does not arise in relation to a failure to make a payment if P satisfies HMRC or (on appeal) the First-tier Tribunal or Upper Tribunal that there is a reasonable excuse for the failure. (2) For the purposes of sub-paragraph (1) – (a) an insufficiency of funds is not a reasonable excuse unless attributable to events outside P’s control, (b) where P relies on any other person to do anything, that is not a reasonable excuse unless P took reasonable care to avoid the failure, and (c) where P had a reasonable excuse for the failure but the excuse has ceased, P is to be treated as having continued to have the excuse if the failure is remedied without unreasonable delay after the excuse ceased.”
“Calculating your tax – if we receive your tax return by31 October 2011 ….we will do the calculation for you and tell you how much you have to pay ….before31 January 2012 .”
“the law allows HMRC to reduce a penalty below the statutory minimum if they think it right because of special circumstances. While special circumstances are not defined the courts accept that for circumstances to be special they must be ‘exceptional, abnormal or unusual’ …or ‘something out of the ordinary run of events’…. HMRC do not consider there are any special circumstances which would allow the penalty to be reduced.”