“[Address redacted] is and [sic] HMO used to provide accommodation via SERCO under the AASC Contract. (The Decision Notice cited that ‘HMO’ was referring to a ‘house in multiple occupation’ and ‘AASC Contract’ was referring to an ‘Asylum Accommodation and Support Services Contract’.) Please provide anonymous details of the number and reason for calls to MIGRANT HELP regarding complaints about this property. On a month-by-month basis, since the start of the current AASC contract and the 28/2/22, please provide: A - total number of new housing complaints logged each month at this property B - a breakdown of the above number by all types of complaint - for example (but not exclusively) damp, leak, broken heating, infestations, C - total number of calls each month received in regard to housing complaints at this property (to include second or third calls to chase action on initial complaint) D - total number of housing complaints resolved each month at this property and closed on MH system. E - average time a housing complaint takes to be resolved at this property.”
“(1) Information is exempt information if its disclosure under this Act would, or would be likely to— (a) endanger the physical or mental health of any individual, or (b) endanger the safety of any individual. (2) The duty to confirm or deny does not arise if, or to the extent that, compliance with section 1(1)(a) would, or would be likely to, have either of the effects mentioned in subsection (1).”
“it is necessary to extrapolate from the evidence available to come to the conclusion about what is likely”