“We would be grateful if you could acknowledge safe receipt as there has been issues with internet all day today, presumingly owing to the significant weather disruptions. One of the attachments will not load, we will try to send in a separate email.”
“I am not satisfied that the explanation for delay amounts to an exceptional circumstance, such that I should extend time. The Appellants were sent a copy extract of rule 3 with the Rule 3(7) notice on28 July 2020 and were aware of the time limit. There is no requirement to send further grounds or attachments. Rule 3(10) simply required the Appellants to “express dissatisfaction in writing”
“To clarify, we sent the application by the required deadline but requested receipt be acknowledged because we had experienced issues with the internet during the day. We tried to ring the tribunal several times during opening hours to confirm safe receipt but there was no answer … So, to clarify, we sent the application under rule 3(1) by the required deadline. We received no automated confirmation from the tribunal that it had been received. We acknowledge that - as communicated - we had experienced issues with the internet during the day but ultimately do not know whether the issue comes from our server or the tribunal’s … … we do not know why there seems to be a delay of a few hours between the time we sent the correspondence to the tribunal and the time it received it but can only presume it was due to technical problems. The person we spoke to confirmed that we should have received an automated email acknowledging our application, but we did not.”