"Where there is no issue raised by sections 58 to 62 the subject matter for the tribunal's consideration is the employer's action in treating the reason as a sufficient reason for dismissing the employee. It is that action and that action only that the tribunal is required to characterise as reasonable or unreasonable. That leaves no scope for the tribunal considering whether, if the employer had acted differently, he might have dismissed the employee. It is what the employer did that is to be judged, not what he might have done. On the other hand, in judging whether what the employer did was reasonable it is right to consider what a reasonable employer would have had in mind at the time he decided to dismiss as the consequence of not consulting or not warning.
"..in the case of redundancy, the employer will normally not act reasonably unless he warns and consults any employees affected or their representative, adopts a fair basis on which to select for redundancy and takes such steps as may be reasonable to avoid or minimise redundancy by redeployment within his own organisation. If an employer has failed to take the appropriate procedural steps in any particular case, the one question the industrial tribunal is not permitted to ask in applying the test of reasonableness posed by section 57(3) is the hypothetical question whether it would have made any difference to the outcome if the appropriate procedural steps had been taken. On the true construction of section 57(3) this question is simply irrelevant. It is quite a different matter if the tribunal is able to conclude that the employer himself, at the time of dismissal, acted reasonably in taking the view that, in the exceptional circumstances of the particular case, the procedural steps normally appropriate would have been futile, could not have altered the decision to dismiss and therefore could be dispensed with. In such a case the test of reasonableness under section 57(3) may be satisfied."
"His submission runs - an industrial tribunal can find that a dismissal for misconduct is fair even though the employer has been guilty of procedural unfairness provided:
"In considering the adequacy of redundancy procedures it is essential to take into account the size and nature of the business. If the respondents had been substantial employers with an experienced personnel adviser the tribunal might well have found that Mr De Grasse was unfairly dismissed because of the respondents' procedural failures. However, the respondents are small employers who have assured regular employment for their skilled workers for many years, the difficulty they were experiencing because of the inadequate supply of incoming orders was manifest to everyone employed in the business."
"Turning now to considerations of industrial relations practice, consultation (as opposed to unilateral action by the employer) is one of the foundation stones of modern industrial relations practice. The statutory Code of Practice emphasises its importance in every aspect of industrial relations. In the particular sphere of redundancy, good industrial relations practice in the ordinary case requires consultation with the redundant employee so that the employer may find out whether the needs of the business can be met in some way other than by dismissal and, if not, what other steps the employer can take to ameliorate the blow to the employee. In some cases (though not this one) the employee may be able to suggest some reorganisation which will obviate the need for dismissal; in virtually all cases the employer if he consults will find out what steps he can take to find the employee alternative employment either within the company or outside it."
"We are driven back to consider the underlying justification by the Tribunal for their view that this bare investigation by the employers was adequate in so far as they proported to rely on the fact that the respondents were a small company, we do not think that their reasoning can be upheld. It is, of course, true that the Act (as amended) now makes specific reference to the size and administrative resources of the employer's undertaking, but we cannot accept that that specific reference in the Act has any bearing on the issue that the Tribunal had to determine in this case. No doubt the Respondents do not have a sophisticated personnel department and have to rely upon the transport manager as the effective person making decisions in relation to drivers but the smallness of the undertaking does not afford any excuse or, indeed, explanation for failure to carry out a proper investigation into a complaint by a customer."
"..It is suggested that consultation might have resulted in volunteers for redundancy or early retirement or a restriction on overtime working. That suggestion is unrealistic."