“you have not got a second charge over the property as you have not fulfilled the obligations you agreed to”. 5.2 In June 2007 the higher overdraft limit on the joint current account expired, and the old limit of£1,500 became applicable. From this time on, Barclays’ monthly returns to the credit reference agencies, and the resulting reports, took the form of which the Gatts now complain, though they did not become aware of it until their attempt to remortgage Melksham Court in April 2008. (The reports only named MG, though the account was of course also in CG’s name, because she had opened the account in her sole name before the date on which customers were deemed by Barclays’ standard terms to consent to such disclosure of otherwise confidential data; MG became a joint party to the account after that date, so the data could be disclosed in relation to him but not her.) 5.3 During the latter part of 2007 (during which, as is well known, the “credit crunch” began to manifest itself) Barclays continued to seek repayment or at least better security. One significant incident was a meeting between MG and Mr Williams at the Spa Hotel, Tunbridge Wells, following which MG sent Mr Williams an email dated25 September 2007 about the steps he was taking to repay. It discussed the possible sale of Melksham Court, and two development projects nearing completion in Heathfield and Wrotham, but went on: “As discussed at this meeting I would be grateful if you could show the joint account overdraft being authorised as at the moment it shows£240,000 overdrawn against a£1,000 facility [in fact£1,500 ].”
“Re Mike and Carol Gatt Further to our telephone conversation concerning our mutual clients above, please take this as confirmation that even though on the credit searches it shows as an agreed facility of£1,500 the actual agreed overall facility is in fact£500,000 . This is an error on behalf of Barclays bank and we are currently looking into why this is so, but it should not reflect in any way on Mike & Carol Gatt. If you require anything further then please call me on the number below.”
“…the association…was not created or worked solely from motives of pecuniary gain. It was formed…for the protection in trade or business of each of its members.” 9.4 It is necessary for me to remind myself that the credit reference agencies themselves, Experian, Equifax and Callcredit, are not parties to this litigation. I am not in a position to, and do not, make any findings one way or another as to which side of the Macintosh/LAPT line any of those agencies might fall if sued in this or another case. (It may well be that some categories of business they do would be protected, and some not.) 9.5 What this case concerns, as the uncontradicted evidence of Mr Hill referred to at 3.3 above shows, is not so much the ordinary relationship between a CRA and its general subscribers as the special relationship between a large number of financial institutions which have agreed to share certain categories of customer performance data with one another, through the medium of the CRAs. He describes how the Information Commissioner, whose statutory role is to oversee the working of the Data Protection Act, works closely with a body called SCOR (Standing Committee on Reciprocity) to regulate the operation of credit referencing. SCOR is a cross industry forum made up of representatives from credit industry trade associations, credit industry bodies and CRAs. Its members include the British Bankers’ Association and the Council of Mortgage Lenders; Barclays in turn is a member of those two well-known bodies. SCOR has put together a set of principles, the Principles of Reciprocity, which governs the sharing of personal data between the CRAs and their financial industry subscribers. The essential principle is that of reciprocity; each bank or other financial institution which wishes to subscribe for access to the pool of information available must itself agree to provide regular performance data about its own customers into the pool maintained and administered by the CRAs. (As stated at 5.2 above, this only applies to those customers who have joined a given bank after its standard terms were amended to authorise such disclosure; that is why the reports here only mention MG not CG.) 9.6 So, in this case, Barclays as a subscriber to the system put the information now complained of into the pool; and when the Gatts through their brokers applied to BoS for a mortgage, BoS (also a subscriber, also a contributor to the pool) was able to access the information from Barclays through the medium of the CRAs. Because the data originated from Barclays’ own client records, it was inherently likely to be accurate and reliable, though of course error in a particular case cannot be excluded. In the particular circumstances of this special and well-regulated system (which may well be very different from other classes of credit reference business): a. the elements of mutuality, reciprocity, and self-protection emphasised in LAPT are clearly present; b. and the elements of profit, narrow self-interest, and inherently unreliable sources emphasised in Macintosh are clearly absent. In the modern world, it is plainly in the public interest that such authoritative credit information can be obtained and relied on by banks and other financial institutions, provided it is done in a lawful and duly-regulated manner which respects the rights of the general public and the individuals affected. On the evidence provided by Mr Hill, the passing of the present information by Barclays into the CRA pool, and its onward transmission by the CRAs to BoS and/or any other subscribers who may have accessed it for the purpose of deciding whether or not to accept an application from the Gatts for finance, plainly took place on occasions of common-law qualified privilege. This occasion protects the publications equally whether complaint is made by MG and/or CG, subject to the question of express malice considered next. 9.7 Qualified privilege is defeated if the Claimant can prove that the Defendant was actuated by express malice in publishing the words complained of. In this context, what must be shown is a dominant and improper motive, i.e. other than the purpose for which the privilege was given; and generally this is proved by showing that the Defendant knew that his words were untrue, or at least did not believe them to be true (see Horrocks v. Lowe[1975] AC 135 ). Negligence is not enough, unless it rises to the point of reckless indifference to truth. Where the Defendant is a corporation, it must also be shown that a particular employee or agent both participated in the publication and had the required malicious state of mind; Broadway Approvals v. Odhams[1965] 1 WLR 805 . Here, the only such person would have to be Mr Williams. 9.8 Given the complex and largely automated chain of events by which the words complained of came to be published, it would be impossible for either MG or CG to prove that Mr Williams was personally liable for the publication at all. The only way it could have been prevented would have been for the£250,000 overdraft limit to have been renewed and extended for a further 10 months or more after the initial 4 months expired in June 2007 (or alternatively for the debt to be cleared in some other way). Mr Williams had no power to do that. The most he could have done was to use his best endeavours to persuade those above him to sanction the higher limit or otherwise regularise the Gatts’ borrowings; and all the evidence, in particular the Notebook records, points strongly to his working to that end, in particular by advocating the consolidated loan which would have cleared the unauthorised element of the overdraft. He was aware of the credit reference system in general, but there is nothing to suggest that he gave specific consideration to it in relation to the Gatts, let alone that he consciously engaged in acts or omissions with the intention of influencing the content of their credit references. 9.9 Even assuming that some act or omission of Mr Williams caused or contributed to the publications complained of, was he malicious in the above sense at that time? (The Gatts do not in fact suggest that he was; but for the reasons stated at 9.1 above it is right for me to consider the possibility.) Again, his letter to Mr Elmes is relied on, to show that he knew or believed that the words complained of were false; if with that state of knowledge he had caused them to be published, there would be strong evidence of malice. But, for the reasons set out at 7.5 above, my interpretation of that letter is different. It appears to me to show that Mr Williams was shocked at the credit report and its possible effects, and that he was prepared to go to the outer limit of truthfulness in order to undo it and help the Gatts to get their loan. If he was a malicious person who wanted to falsify the Gatts’ credit record to their detriment (and no reason has ever been suggested why he should want that) then he would certainly not have written such a letter. 9.10 On this point, I should also add my own assessment of Mr Williams, based on his oral testimony before me and the other evidence, in particular Notebook and his few contemporary emails that were available. He was plainly embarrassed by his part in the problems the Bank found itself in, and in particular the ill-advised terms of the Elmes letter. But he did not give the least impression of a person actuated by malice towards MG or CG. On the contrary, they had won his approval; he was one of the few people in the Bank to retain faith in their ability to pay their way out of their excessive borrowings, and but for him I suspect the Bank itself would have acted against them, even before the credit reference problem emerged. It follows that there is no case on malice, and any defamation claim based on these publications must fail on the ground of qualified privilege. 9.11 Although that is a sufficient answer to CG’s claim, I should also consider some specific issues in relation to which her position may differ from MG’s, in particular the questions of identification/reference and defamatory meaning. In doing so I should bear in mind in her favour the fact that the readers of the credit reports of which she complains will have read them in the context of the joint mortgage applications made by the couple, since it was those applications which gave rise to the wish to check MG’s credit. Those readers will therefore have known not only that CG existed, was married to MG and was a joint owner of Melksham Court, but probably also that (as stated in their questionnaire provided to Savills which formed the basis of that application) she was the Finance Director of the GLN group which he managed. (They will not, however, have known that she was a joint account-holder of the overdrawn account.) These facts are capable of giving rise to a “legal innuendo” on both the above issues; that is, a reader who knew those facts might as a result understand the words complained of differently from a reader who was not aware of them. 9.12 Unlike negligence by statement (or even perhaps malicious falsehood) in which a person does not necessarily have to be personally identified or referred to, so long as there is a causal mechanism by which they may suffer damage as a result of the publication, the tort of defamation does have such a requirement. But here, CG is not referred to or identified expressly, or even by innuendo implication; the words refer only to one person, who is named as MG. Even a reader who knew that CG was married to MG and was Finance Director of their company would not think that these words, apparently relating to his sole personal account, were about her as opposed to him, or even about her as well as him. (To be clear, if to take an entirely different example I were to say that Mr A is a thief, then of course it is possible that those who know his wife may think to themselves: “If he’s like that, what does that tell me about her?”
“that woman has an unauthorised overdraft” or even: “that woman shares her husband’s blame and irresponsibility for having an unauthorised overdraft”
“that woman is married to a financially irresponsible man with an unauthorised overdraft”