“Of all the CAS that you have assigned which students have used to support an application for a visa or permission to stay, the total number of applications we refused must be less than 20%. … We will take into account all CASs that students have used and applications we refused during the 12-month period.”
“How are refusal rates calculated and how does this impact on an HTS application? • A high refusal rate is an indication of poor compliance and recruitment practices. However, when a sponsor applies for HTS status, we are aware that on some occasions an error may occur. • When calculating refusal rates, we will count all visa refusals for the previous 12 months. When calculating this figure, we will not include any refusals that have been overturned (on an administrative review). Paragraph 270 of the PGD. ” • A high refusal rate is an indication of poor compliance and recruitment practices. However, when a sponsor applies for HTS status, we are aware that on some occasions an error may occur. • When calculating refusal rates, we will count all visa refusals for the previous 12 months. When calculating this figure, we will not include any refusals that have been overturned (on an administrative review). Paragraph 270 of the PGD. ”
“For a sponsor to be considered for HTS status they must first meet all the mandatory requirements as detailed in the sponsor guidance. We have been unable to approve your application for the following reason(s):- Our records indicate that your refusal rate is greater than 20%. The total number of leave applications made was 288 during the 12 months prior to the date your application was received, this being from7 October 2010 until6 October 2011 . Of these, 76 were refused giving you a refusal rate of 26.39%. For your convenience we have indicated in Annex A the CAS numbers used during the assessment period outlined above. The refused applications have been highlighted in bold.”
“New Delhi, India 3.31 At the time of the inspection April – July 2012. , the Visa Section in New Delhi, which is part of the South Asia region of International Operations & Visas, was receiving in excess of 30,000 applications for Tier 4 visas each year and was ranked 4th overall in terms of the volume of Tier 4 applications the Agency received in both 2010/11 and 2011/12. It also had a relatively high refusal rate, 53% in 2010/11 and 42% in 2011/12.” (iii) Moreover, the Inspector’s report for Entry clearance in Abu Dhabi and Islamabad January – May 2010. Islamabad was a spoke centre for Pakistan visa application centres found that for all visa categories in 2008/2009, the refusal rate was 57%. (iv) The Inspector’s reports show that many of the refusals arose from mistakes made by the staff checking the applications. There were a significant number of administrative reviews of which a significant number were successful but many of the mistakes were not subject to administrative review. The overall average refusal rate of 15% was therefore highly suspect as a figure since it failed to take account of the significant number of refusals around the world, and particularly in the Indian sub-continent, which had erroneously counted as refusals when they should have been acceptances. (v) Different standards were applied in different visa reception centres, the evidence suggesting that visa applications from students from the Indian sub-continent were scrutinised with undue and unwarranted severity. The inspector in his Abu Dhabi and Islamabad report stated this in his introduction: “Most significant among my findings however, was the different approach taken by UK Border Agency staff towards customers form Abu Dhabi, Bahrain and Dubai (members of the Gulf co-operation Council) and those from Pakistan. I found that staff were applying higher evidential requirements for entry to the UK to customers from Pakistan and this was not made clear to them. Exemptions underSection 19D of the Race Relations Act 1976 (as amended), allow discrimination in relation to particular nationalities for the purposes of carrying out immigration functions, if the appropriate authorisation is given. I am not aware of any such authorisation in this case. I believe that the UK Border Agency was not only failing to be open and transparent about their approach towards customers, but also may have been discriminating unlawfully in favour of Gulf Cooperation Council customers and against Pakistanis. I believe that UK Border Agency must take immediate action to ensure it is acting in compliance with its duties under theRace Relations Act 1976 , and that, where it considers that different criteria are necessary, it ensures that it has the appropriate authorisation. This is a matter to which I shall be paying particular attention in future inspections.” (vi) The data relied on arose from what appears to have been an unlawful vetting procedure for visa applications which infringed the Race Relations Act. (vii) It appears to follow that there are significant objections to the 20% refusal rate figure being used. It appears to be crudely based on a raw figure representing a 15% refusal rate of everyone applying for Tier 4 visas anywhere in the world over a period of one year. However, this overall figure lumps together a wide range of differently sized educational institutions offering a wide range of courses, a wide range of different visa reception centres located in or catering for well over 200 countries with a wide range of refusal rates across the differently sized institutions, centres and countries and the use in those centres of a wide range of checking and assessment standards and, in many centres, wide differences in the accuracy of the quoted failure rates. Moreover, the incidents of the different reasons for rejection varied widely from reception centre to reception centre. (viii) In order to provide a fair acceptable refusal rate for any particular country, reception centre or institution, the raw data that yielded an overall 15% refusal rate would appear to require detailed statistical analysis so as to provide a formula arrived at that enabled a separate and fair applicable refusal rate to be obtained for each institution. This should take account of the number of CASs issued by that institution, the different parts of the world from which the applications were to come from, the differing standards of checking and refusal rates in each visa reception centre and the different make up of the overall number of refusals in each relevant reception centre. (ix) The 5% add on to allow for undetectable errors in the CAS application process is, on analysis, no more than a “guess in the wind exercise” with no statistical or factual basis for it. (x) The crude and unstatistical basis for arriving at a uniform 20% refusal rate figure would, therefore, appear to be both unfair and statistically valueless. Its use would appear to have been particularly unfair for institutions such as WCL which were relatively small and were recruiting from the Indian sub-continent for niche subjects of the kind offered by WCL. (3) The CAS application process was lawful so that it was reasonable to use data obtained from that process to arrive at an applicable refusal rate figure for use in HTS licence applications. This assumption appears to have been questionable for applications from the Indian sub-continent in 2011. The Inspector’s report suggests that the UKBA was operating its visa issuing procedures in that region at that time in breach of the Race Relations Act and no evidence has yet been produced in this case to show that the relevant procedures had been adjusted in 2011 to ensure that they did not infringe the Race Relations legislation. (4) The CAS and visa application processes involved a like-for-like comparison so that a correlation between the two refusal rates was factually and statistically meaningful. This assumption appears to have been questionable because: (i) The refusal rate was ascertained in October 2012 for the decision dated1 November 2012 but the data related to the issue of CASs up to 24 months earlier and to visa refusal decisions taken up to 18 months earlier. (ii) WCL had no obligation to check financial data in 2011 as the holder of an A licence under previous versions of the PGD to that of September 2011. (iii) The data, including financial data, submitted with the CAS application was different to the corresponding data, including financial data, submitted with the visa application between 3 and 6 months later. (iv) The refusals were issued from different visa reception centres which had differing standards of verification, different mistake levels and different percentages of administrative reviews. (v) WCL has not been provided with the refusal decisions in 46 of the 76 refusals See paragraph 13 of the second witness statement of Brenden Tempest-Mogg. and has been unable to analyse the reasons for refusal in those 46, a significant number of which are likely to have been for financial data and information reasons which were outside the control or verification ability of WCL. (5) A rigid or “bright line” rule was necessary because the alternative would involve the need to examine thousands of cases which the UKBA had neither the resources, time nor manpower to undertake. This assumption appears to have been questionable because: (i) On a natural and reasonable construction of the PGD as a whole, UKBA would provide WCL with the refusal rate and CAS refusal numbers relied on and copies of such of those refusal decisions that WCL notified it that it did not have, WCL would analyse the refusal decisions and bring to UKBA’s attention those refusals that it was challenging with the reasons for challenge and UKBA would then reconsider whether those refusals should reasonably be included in the calculation of WCL’s refusal rate. (ii) This process formed a natural part of the process of ascertaining the true refusal rate and the review process that UKBA was in practice operating for those refusals that were being challenged by an institution whose application for a HTS had been refused on the basis of a refusal rate ascertained from the raw data. (6) The PGD was clear in its terms in requiring the adoption of a mandatory 20% refusal rate. This assumption appears to have been questionable because: (i) The PGD was not a legislative instrument but a policy which was intended to be construed in a sensible and pragmatic manner in the wide-ranging factual background of an international visa application system involving many applicants in a large number of visa application centres applying for a wide range of different courses on offer by a large number of different sponsors of varying sizes and types where the refusal rate did not involve a like-for-like comparison of identical information and factual answers. (ii) On a natural and reasonable construction of the PGD as a whole, the term “applications we refused” in paragraph 270 of the document meant “those applications we refused which were refused on grounds which could reasonably have been ascertained by WCL when considering the corresponding CAS application”
“That is not to say that there will not be occasions when an exception should be considered and made. Those should be decided on a case by case basis.”
“I also accept that sometimes there will be an unforeseen change in the financial circumstances of a genuine candidate between the date when he or she secures a CAS and the date when he or she applies for entry clearance or leave to remain. All this is allowed for, however, by UKBA’s present system.”
“Fettering of discretion It is alleged that the defendant unlawfully fettered her discretion. I am not persuaded of that on the evidence. According to Mr Shirley's statement, UKBA recognise that there may be instances when the circumstances of a case are so compelling that rigid application of a mandatory requirement may be disproportionate to the overall aim. In such cases UKBA would consider applying some form of discretion, but those instances would be limited to a small number of cases where the application of discretion can be clearly justified. Mr Shirley has given an example of one such case where the applicant did not strictly meet the terms of the policy but discretion was exercised in its favour because the numbers involved were very low.”