“I have to say allowing this case to be relocated has been a huge mistake on my part. I do not see Undertakings with Penal Notice and Hybrid hearings being ordered in Hull. It all looks perfectly choreographed by the Defendant. It has worked very well.”
“Mr O has alleged several actions by T212 are unlawful or illegal. Only a court can make a decision on the lawfulness of a business’ actions. Our service’s remit is to resolve complaints quickly and informally, based on what the ombudsman feels to be fair and reasonable. We take into account the law, alongside relevant regulations, guidance and what we consider to be good industry practice… I don’t see that T212 have done anything wrong by asking Mr O for further information, or by restricting his trading account until the information was available… Having reviewed the correspondence between Mr O and T212 I don’t find the service Mr O received to have been unreasonable. I appreciate Mr O found the experience incredibly frustrating, and as mentioned previously this was at a difficult time for him… Overall, I don’t find that T212 have done anything substantially unfair or unreasonable in restricting and then closing Mr O’s account in the manner they did. I understand Mr O feels very strongly about his complaint, but I don’t find that he’s been treated unfairly by T212 and as such I’m not asking them to do anything further.”