“We make the following general comments on the duty to give reasons. (1) The duty is a function of due process, and therefore of justice. Its rationale has two principal aspects. The first is that fairness surely requires that the parties especially the losing party should be left in no doubt why they have won or lost. This is especially so since without reasons the losing party will not know (as was said in Ex parte Dave ) whether the court has misdirected itself, and thus whether he may have an available appeal on the substance of the case. The second is that a requirement to give reasons concentrates the mind; if it is fulfilled, the resulting decision is much more likely to be soundly based on the evidence than if it is not. (2) The first of these aspects implies that want of reasons may be a good self-standing ground of appeal. Where because no reasons are given it is impossible to tell whether the judge has gone wrong on the law or the facts, the losing party would be altogether deprived of his chance of an appeal unless the court entertains an appeal based on the lack of reasons itself. (3) The extent of the duty, or rather the reach of what is required to fulfil it, depends on the subject matter. Where there is a straightforward factual dispute whose resolution depends simply on which witness is telling the truth about events which he claims to recall, it is likely to be enough for the judge (having no doubt summarised the evidence) to indicate simply that he believes X rather than Y; indeed there may be nothing else to say. But where the dispute involves something in the nature of an intellectual exchange, with reasons and analysis advanced on either side, the judge must enter into the issues canvassed before him and explain why he prefers one case over the other. This is likely to apply particularly in litigation where as here there is disputed expert evidence; but it is not necessarily limited to such cases. (4) This is not to suggest that there is one rule for cases concerning the witnesses’ truthfulness or recall of events, and another for cases where the issue depends on reasoning or analysis (with experts or otherwise). The rule is the same: the judge must explain why he has reached his decision. The question is always, what is required of the judge to do so; and that will differ from case to case. Transparency should be the watchword.” 56. As was put by Lord Phillips MR (as he then was) in English v Emery Reimbold & Strick Ltd[2002] 1 WLR 2409 : “We would put the matter at its simplest by saying that justice will not be done if it is not apparent to the parties why one has won and the other has lost”
“The reasons for a decision must be intelligible and they must be adequate. They must enable the reader to understand why the matter was decided as it was and what conclusions were reached on the “principal important controversial issues”, disclosing how any issue of law or fact was resolved. Reasons can be briefly stated, the degree of particularity required depending entirely on the nature of the issues falling for decision. The reasoning must not give rise to a substantial doubt as to whether the decision-maker erred in law, for example by misunderstanding some relevant policy or some other important matter or by failing to reach a rational decision on relevant grounds. But such adverse inference will not readily be drawn. The reasons need refer only to the main issues in the dispute, not to every material consideration. Decision letters must be read in a straightforward manner, recognising that they are addressed to parties well aware of the issues involved and the arguments advanced…”
“wished to address certain deficiencies in the flat leases which were affecting their management of the Etons.”
“placed an unreasonable and disproportionate burden on a complainant lessee and the change is therefore intended to be for the benefit of the body of the lessees as a whole. It also introduced the safeguard that enforcement action was to be for the reasonable protection of the flat in order to prevent abuse by either an unreasonable lessee or an unreasonable landlord”. 78. In the absence of any evidence that the existing clause 6(8)(b) had inhibited Shellpoint tenants from requiring the landlord to enforce covenants or that it had in any way caused problems in the management of the Etons or that anyone regarded it as placing an unreasonable or disproportionate burden on a complainant tenant, Mr Goldreich’s comments amount to no more than a theoretical observation of a possible opinion as to the practical effect of this clause. An alternative view advanced with some force by the respondents, particularly Miss Zographos, is that the existing clause contains within it an important brake on tenants making unnecessary and unreasonable complaints by requiring them to take the risk of enforcement especially where the complaint is flat-specific (such as a noisy upstairs neighbour) and does not affect anyone else. It also discourages landlords from initiating enforcement proceedings unless well founded as they can only recover their costs from the tenant in breach. The contractual intent of the original parties should not be altered without good reason or sound evidence of which there was none. 79. Notwithstanding that Mr Goldreich did not in his witness statement distinguish between the Shellpoint and Anston Leases, those comments only apply to the Shellpoint Leases. In relation to the Anston Leases, there was no evidence that the absence of any covenant similar to clause 6(8)(b) had caused any problems in the enforcement of covenants or the management of the Etons. As the respondents argued, it does not follow from the absence of such a provision that there have been any problems or that the covenants have not been enforced by the landlords who have ample tools in their armoury to enforce covenants against tenants in breach and which, of course, one would expect a reasonable and responsible landlord to do. If successful the landlords’ costs can be recovered from the tenant in breach. Again, the contractual intent of the original parties should not be altered without good reason or sound evidence. 80. Mr Lederman submitted that the absence of any such evidence did not prevent the LVT or this Tribunal from finding that section 37(3) had been satisfied, and that great weight should be put on the fact that the overwhelming majority of tenants supported the new clause 6(8)(b) from which it could be inferred that they recognised there was a problem which needed to be resolved, and that this was the appropriate resolution of that problem. It was therefore not to address a purely theoretical problem but was something which the applicants, on advice, had agreed to and that it was unreal, impractical and unsatisfactory in an estate comprising 365 flats for all leases not to contain the same provision, at any rate, upon an application to vary. 81. That is a significant inference to be asked to make and it is not a suggestion that was put to the LVT. Had we been making our own decision by review, we would not have been prepared to so infer. In any event, if Mr Goldreich’s evidence is taken at face value, there being none other, the object to be achieved by new clause 6(8)(b) was to enable reciprocal enforcement of covenants between lessees . If the tenant applicants have taken that at face value, they would (wrongly) be thinking that under the new clause one tenant could directly enforce a covenant against another tenant without resorting to the landlord. We do not think we are taking too pedantic an approach: sight must not be lost of the fact that a section 37 application is a serious matter affecting as it does the contractual rights of others for the remainder of long lease terms (in many cases more than 950 years) and so should be soundly based on evidence. 82. In our judgment, in the absence of evidence, the LVT was right to conclude as it did in the last two sentences of paragraph 47 that the existing provisions of the Leases are conventional and perfectly adequate and it was not “necessary” for the landlord ( i.e. Shellpoint) to extend its powers of recovery of costs by substituting or inserting, as the case may be, new clause 6(8)(b). It was not necessary or required to achieve replacement of the communal heating and hot water systems. 83. Were we to be considering this aspect of the applications afresh by review, we would reach precisely the same conclusion but with slightly different reasoning. We would have found that if the object of new clause 6(8)(b) was to achieve reciprocal enforcement it failed to do so. There was insufficient evidence to support any finding other than the object of the clause being (part of the deal) to replace the communal heating and hot water system; but it did not in fact achieve that object as it was unrelated to it. There was no evidence or explanation that the object, whatever it may be, could not be “satisfactorily achieved” without modification or insertion of the new clause into all Leases when, on the evidence, there was nothing to indicate that the existing arrangements in which the Anston Leases had not clause 6(8)(b) had caused any problems or difficulties. We accept that great weight must be given to the views of the majority, but if they have failed to adduce even rudimentary evidence to satisfy the requirements of section 37(3) the applications must fail. Neither, for completeness sake, do we find the wording of existing clause 6(8)(b) (it not unusually puts the onus or risk upon the complainant tenant) or its absence from the Anston leases to be deficient or unsatisfactory. 84. New clause 5(ii) and paragraph 12/13 : Mr Lederman again drew attention to the annexure to the applications which states that the “object” of new paragraph 12/13 was to “improve management of estate” and new clause 5(ii) is bundled in with all of the other variations described as being one of the “further changes relevant to Individual Heating Systems”. 85. Mr Goldreich said in his first witness statement that these variations were to resolve the other main deficiency of “the lack of clauses enabling effective recovery of service charge arrears from individual non-paying lessees”
“This clause [5(ii)] imposes upon the landlord the requirement to make reasonable and economically viable efforts to recover legal costs in proceedings against the defaulting lessee. Thereafter, unrecovered costs may be applied against the service charges provided that no Section 20C order is made against the landlord and that the costs are subject to a detailed assessment with a capped solicitors charging rate on the basis that those costs could be charged as service charges on an interim basis pending such recovery. “The purpose of this clause was both to permit and encourage landlords to seek recovery of legal costs against non-paying lessees rather than relying upon recovery through the service charge to the benefit of the general body of the lessees as a whole. This clause provides a safeguard in that it requires the landlords to “use all reasonable and economically viable endeavours” to recover their costs against individual defaulting lessees on the basis that only non-recoverable costs can be finally applied against the service charges and those will be subject to detailed assessment.” 87. In paragraph 8(4), he briefly refers to new paragraph 12/13 as defining “the service charge elements necessary to give effect” to the other new clauses and that it contains safeguards such as “reasonable” and “proper” and so on. 88. As already noted, there was no evidence that the absence of any provisions enabling the landlords to recover their unrecovered costs of enforcing covenants via the service charge has caused any problems in the past or was even an issue, and no evidence as to the nature, ownership or financial standing of either landlord, that their financial position had made it difficult or impossible to enforce the covenants or otherwise manage the Etons. There was therefore no evidence of any practical difficulties of enforcing the covenants which is often the case, for example, where the landlord company is owned by the tenants and has one asset (the freehold), one source of income (rent from the leases), and one source of money to pay for managing and maintaining the property and enforcing the covenants (the service charge provisions) as was the case in Thirlway v Troy[2012] UKUT 302 (LC) ; LRA/57/2012. 89. Mr Lederman submitted that the object of these new provisions was principally to improve the management and administration of the Etons but was also linked to replacement of the communal heating and hot water systems by strengthening the provisions for recovery of the service charge inevitably due in respect of those works. The absence of any evidence was not an obstacle as great weight should be put on the fact that the overwhelming majority of tenants supported these new provisions and they had been drafted by NERA’s lawyer, Mr Goldreich, who, in paragraph 10 of his first witness statement, had explained that he was there “to draft and negotiate the wording of those new clauses as fairly as possible in order to safeguard the interests of all the lessees at the Etons”
“9. In their written witness statements, the opponents to the changes [the respondents] have characterised the proposed non-consequential variations as effectively giving the landlords ‘a limitless pot of money’ and ‘long-term open-ended costs’ and ‘no downside from taking legal action’ and ‘unnecessary legal and professional costs’. Contrary to those contentions I would ask [the LVT] to accept that the proposed new clauses do impose a system of checks and balances on the landlord by requiring them to act reasonably and properly and in an economically viable way. The recovery of costs through the service charge will, of course, remain subject to the provisions of Section 20C and to the discretion accorded to the courts or the LVT by the requirement of for detailed assessment subject to capped charging rates. These clauses will also not affect the rights of the lessees to seek adjudication of the reasonableness of their service charges including legal costs in the LVT in accordance with the provisions of Section 27A nor have I seen any wish on the part of the landlords during my involvement in this process to interfere with those rights.” 92. Whether the width of the new provisions had been accurately explained to the tenants in the ballot is also unclear as the supporting information was not in evidence. If the landlords misunderstood these new provisions, it may well be that the majority tenants did as well, in which case it may call into question the validity of the ballot (something challenged by the respondents before but rejected by the LVT which of course did not know about the fundamental misunderstanding made by landlords about the width of the non-consequential variations). If the width of these new provisions was understood by the tenants and their adviser (including Mr Gallagher) it would be relevant to the exercise of the jurisdiction to know why the majority tenants thought that such open-ended and far ranging variations would, as Dr Rankin put it, be to the benefit of the tenants. It may well be, we do not know, that the supporting tenants did not really want these variations at all but were prepared to swallow a bitter pill as the price of getting the communal systems replaced. If so, the parties have ended up in the position that the pill was far bitterer than expected. Or there may be some other reason. 93. Drawing those strands together, we are left in some doubt as to precisely what Mr Goldreich was saying the object of these variations was and how they achieved that object. If, as he says, it is to enable effective recovery of service charge arrears from individual non-paying lessees, it does not achieve that objective because there are already covenants enabling legally effective recovery by clauses 2(2) and 5 of the Leases and also clause 2(4) enabling the landlord to be compensated by payment of interest to the extent that it is out of pocket for having to fund the non-paying tenant’s service charge contribution. If he means it is to be viewed from a purely practical point of view, to relieve the landlords of the financial obligation or risk of enforcing the covenants, no evidence to justify or otherwise explain the same had been adduced. 94. In those circumstances, in our judgment, the LVT was right to conclude as it did in paragraph 47 that the “original provisions of the Lease, certainly insofar as the ability of the lessee to ask the landlord to enforce covenants, is conventional and perfectly adequate”