“I have spoken by telephone to the client today. I can confirm her ability to communicate by telephone is poor. She suffers from severe and enduring mental health problems including schizophrenia. She has told me she is very nervous and apprehensive about a telephone hearing and does not think she will be able to take a full part and adequately explain her difficulties. She also feels that she needs her representative present to give her confidence and emotional support. I have explained that there will be a considerable delay but she is happy to wait.”