"A claim by an insured person to benefit under the Act is not truly analogous to a lis inter partes. A claim to benefit is a claim to receive money out of the insurance funds . . . Any such claim requires investigation to determine whether any, and if so, what amount of benefit is payable out of the fund. In such an investigation, the minister or the insurance officer is not a party adverse to the claimant. If analogy be sought in the other branches of the law, it is to be found in an inquest rather than in an action."
“ [ CSB/347/1983 was a decision] given when Commissioners had recently been given jurisdiction in supplementary benefit cases. They were not impressed by the standard of adjudication that they saw in the decisions of the tribunals dealing with those cases. The comments [in CSB/347/1983 about the need to evidence the systems within the respondents’ offices for recording telephone calls] must be understood against the background that (i) they were not familiar with the Department’s procedures and (ii) they wished to instil a proper approach into adjudication by tribunals. Almost two decades later, tribunals know the standards they have to meet and Commissioners are more ready to accept that matters of Department practice are well known without evidence or findings…. ”
"you were right to convict me, but you should have done so sooner."