“was what the taxpayer did a reasonable thing for a responsible trader conscious of and intending to comply with his obligations regarding tax, but having the experience and other relevant attributes of the taxpayer and placed in the situation that the taxpayer found himself at the relevant time, a reasonable thing to do?”
“…We were late in getting this payment sent across as it is only one person within the company that makes payments. This is due to their being a previous issue with an employee committing fraud at the company, so we have had to be very careful with who makes payments. I have previously asked if our VAT payments can be taken by direct debit instead to ensure that these are paid on time but as of now this has not been done which means it relies solely on myself. While sometimes this is fine, there are times when due to staff illness or isolating I have not been present at the office and cannot make these payments remotely often due to location, with the nature of the business. …”
“…this only just missed the deadline and as explained previously this is because there is no direct debit in place. …”
“As advised in my original appeal, there is only one person who holds the bank card for the company due to previous issues with fraud. Due to this issue we made sure that there was a direct debit set up and I assumed that payment would just be taken that way and the money would automatically come out and as we were overdrawn it would have come out of our overdraft. Gareth, who makes our payments, was off sick and it was not until he was back into the business that he realised this had not happened and the mandate had been cancelled, which had not been asked for. This is why it was paid a few days late but it was paid in full. Gareth then spoke to the bank and it appears this was cancelled on your end, which is why a manual payment was made. I feel that a surcharge of over£2,000 pounds for being a couple of days late seems really expensive. We are struggling at the moment and covid did hit our business quite hard, which has led us to struggle with our bills at the moment”