“The circumstances of these penalties were beyond my control because of the following reasons: · My previous accountant, Mr Mehmood (Mehmood Accountancy) based in 64 Yardley Road, Bordesley Green, Birmingham, B9 5QE, closed his office and he is currently being investigated by HMRC. I had missing paperwork and took me time to provide all the information to my new accountants which resulted in the tax return being submitted late. · I have been filing my tax returns on time and this delay was completely out of my control. This also affected my business due to taking time in finding/requesting paperwork again from suppliers etc., instead of focusing on my business. I have paid outstanding tax and national insurance, however I am unable to pay penalties for not submitting end of year returns. This is due to the severe financial difficulty I am currently in. I am trying my best to sort business related issues and getting back on my feet. I will make sure to provide all the information well within time in future.”
“The matter of fact is that Mr Mehmood (Mehmood Accountancy, based in 64 Yardley Road, Bordesley Green, Birmingham, B9 5QE) was my accountant from about 2001 onwards. He had always dealt with my tax matters and returns. He had all my online account and login details until tax year in question (2015-16). In August 2016, I went to see him regarding my VAT returns and found his office was closed without any prior notice. I kept going to check for a week or so, but his office remained closed all the time which raised concerns in my mind. Upon inquiry from some other clients of him, I come to know that he was under investigation by HMRC and nobody knew about his whereabouts. I then called to HMRC for help and advice as my VAT returns were getting late and requested a copy of my User ID from HM Revenue & Customs Online Services. I was told via email on31 August 2016 that my name and details were not linking to any online account. I was advised to register for a Government Gateway account. (Copies of email communication dated 30-31 August are attached). After completing other procedures, I got registered for Government Gateway on22 September 2016 . (A copy of Gateway Registration Notification dated22 September 2016 is attached). I requested to change my VAT registration details through the Government Gateway. (This communication is also attached dated22 September 2016 ). After receiving my activation code, I immediately sent my VAT returns online without any delay on10 October 2016 . (Email also attached). So, the observation given by Mrs L Sheridan in her decision while rejecting my appeal that, 'I could have contacted HMRC to obtain my login details', is maybe because of lack of this information. Attached emails record is proof that I was actively seeking advice and help from HMRC during all this period. Now, as I only knew that my VAT returns for that quarter were due, so I dealt with that. My Tax Returns were supposed to be sent in by my ex-accountant (Mr Mehmood), and I had provided him required information well before the end of July 2016. And as I did not know that he has not done so, how should I have sent in returns? I only come to know that my Tax returns were not sent in when I received a letter from HMRC, dated6 June 2017 , saying that my Tax Returns were more than 3 months late. (Copy of letter is attached). This was the first time I come to know that my Tax Returns were not sent in by my accountant. So, without wasting anytime, I manage to submit my Tax Returns on16 June 2017 , within just 10 days. But later on, I received a letter asking to pay£1200 towards penalties for late submission of Tax Returns for the Tax year 2015-16. My account was also passed on to debt collection agency (Fredrickson) before the outcome of my appeal. And now on7 March 2018 , my appeal has been turned down like I willingly didn't fulfil my responsibility saying that 'I could have contacted HMRC to obtain login details' etc. I hereby would like to repeat once again that, attached emails are proof of me actively seeking help and advice from HMRC. And as soon as I obtained my HMRC login credentials, I settled my VAT account without any delay. If I knew that my Tax Returns were also in arrears, I would have dealt with it also in the same manner. There was no reason why I wouldn't have done that. The only reason for me not doing that was, I did not know it had not been submitted by my accountant. And as soon as I come to know by the 6 June letter, I managed to send my returns within 10 days. There was no way that I could have acted for something which I did not know was due.”
“ I didn't have any office or internet facility at my work place to run and check my accounts myself all the time. Therefore, my accountant had all my online account and login details until the tax year in question 2015-16. Now this delay did not occur because of me being irresponsible or lazy, but because of reasonable reliance upon my accountant, that he would submit my returns online as he always had been doing. Neither had I received any penalty notice from HMRC during that period through which I could have come to know, in time, that my returns were not submitted. And that was because, which might need to be investigated, that he (ex-accountant) had closed my accounts with HMRC. That is why I didn't receive any reminder or penalty. I am saying that because my VAT returns for that whole year were also not submitted and when I regained the access for account, it was in thousands of pounds credit. I had to resubmit VAT returns for the whole previous missing periods. Also I am not an expert in accounting and had never dealt my online HMRC account myself before. I had to ask for help to, log in and submit my VAT returns. I believe even at the time there was no indication on my online account from which I could have noticed about missing returns. Now, how I would have acted for something which I didn't even know was still due? I came to know about this when I received letter from HMRC dated6 June 2017 .”