“We were very recently approached by Mr Strongetharm who was extremely concerned that his former accountant (Messrs SJRBS, 44 Moscow Road East, Edgeley, Stockport SK3 9QL) had become unresponsive to his requests to attend to his tax return. Additionally he had provided all his records to his former accountant and he has been unable to recover same despite his many endeavours as they appear to have simply “vanished”
“Our client informs us that he is facing late return penalties for his tax returns and has appealed them. You wrote to him on the17 October 2013 informing him that as his appeal was outside time limits it would not be considered. Our client has approached us regarding the circumstances of his situation. Mr Strongetharm informs us that he used his accountant Mr S J Rush for 9 years without issue. In January 2012 our client informs us that he had a penalty for£100 . Our client approached his accountant and states that he was informed that everything was in hand [that the accountant was in touch with you and that our client could ignore the penalty letter as it was automatically generated]. As this business relationship had been developed with trust over 9 years our client had no reason to doubt him. It was at this time our client discovered that his accountant’s son was gravely ill but his accountant insisted that he had everything in hand. From January to August our client continued to receive penalty letters from you each time being informed by his accountant to ignore them. At the end of August our client received a letter relating to a£900 charge and this time was unable to contact his accountant as his numbers were disconnected. Our client contacted you and was informed that the£900 penalty was suspended pending a conclusion to an appeal to a tribunal decision, (TC/2012/8431 and TC/2012/9096). Our client has employed a new accountant who wrote to you on his behalf resulting in the decision dated17 October 2013 . We feel that given the apparent level of implied trust generated in the working relationship of our client with his accountant that was developed over a prolonged period and that it was this trust which led to the delay in our client appealing the penalties. It is also this level of trust that led to the penalty being created in the first place".”