“(1) An appeal under this Part of this Schedule shall be treated in the same way as an appeal against an assessment to the tax concerned (including by the application of any provision about bringing the appeal by notice to HMRC, about HMRC review of the decision or about determination of the appeal by the First-tier Tribunal or Upper Tribunal).”
“The effect of Mr Gordon’s approach is that a notification which fails to offer a statutory review would be invalid, but a notification which offers a review but omits to mention that there is a right of appeal to a tribunal within a certain period would be valid. We do not think that Parliament can be taken to have intended there to be such a distinction. A more rational approach is to have regard to the discretion of the tribunal to admit late appeals, the exercise of which could undoubtedly be influenced by a failure by HMRC to include important information of this nature, particularly about appeal rights but potentially (and depending on the circumstances) about the right of review as well.”
“4.14 Review by an external body would be costly, and would to some extent duplicate the work of the tribunal. However, it is recognised that there is a risk of internal reviews not being regarded as sufficiently impartial. For this reason the intention is that reviews would be conducted by someone other than the immediate line manager and who was not involved in the original decision.”
“On impartiality, respondents felt that an internal review would never be seen as entirely impartial as HMRC employees had a particular role and responsibility. A small minority of respondents thought that reviews would be valuable only if conducted by an entirely independent body. However, most considered that internal review need not be entirely impartial to be valuable as it would bring benefits such as a fresh pair of eyes, the absence of preconceptions about the case and a risk free environment within which to resolve differences. …”
“Most respondents said that for internal reviews to be credible there must be sufficient distance between the decision maker and the review officer. Some respondents advocated an independent unit within HMRC, others suggested a system where reviewers were outside the line management chain and, where possible, geographically separate. …”
“Customers are entitled, by law, to a review by HMRC of its appealable tax decisions, that is, decisions (other than restoration decisions) where any appeal would be to the Tax Chamber of the tribunal, see ARTG1010 . So where customers disagree with HMRC’s decision or assessment and want a review, HMRC must carry out a review of its decision, see ARTG4030. This review will be carried out by a review officer, who is, in most cases, outside the direct line management chain of the decision maker and was not involved in making the decision. … The aim of the review is to provide an additional opportunity to resolve the dispute without the need for a tribunal hearing. Since review officers have not been involved in the decision, they provide a fresh viewpoint. Reviews help make sure both that the decision has been properly made and that, in HMRC’s view, it is legally correct and one which we would defend at tribunal. HMRC has a Quality Assurance process to make sure that the reviews • are consistent • are carried out to the required standard, and • provide feedback to review officers and to business areas so that guidance and training for decision makers is improved.”
“Where HMRC are required to undertake a review but do not give notice of the conclusions within the time period specified in subsection (6), the review is to be treated as having concluded that the decision is upheld.”