“…had no knowledge of the tax system; he took early retirement to care for his ill wife; the letters sent by HMRC had been misplaced; he had problems getting documents from his solicitors who had been struck off and closed down. Therefore he had no documents to assist him in completing the tax return. His mail had been misplaced; he had a heart problem and surgery during the tax year; and was unaware of the tax processes.”
“I have not had to do the tax returns for the last 45 years of my working life, it has always been completed by my employers. And therefore have no knowledge of the system. Within this period I have always been in employment and have never received any sort of benefit from the state. Within the last 10/15 years I have paid the highest tax rate. I recently took early retirement because of my wife's debilitating illness. You will see from my record that I have been working for about 45 years and have been paying tax in all that time. About a year ago I had a heart issue and have been preoccupied with this, and because of looking after my wife's ill health, and more importantly the issues with the solicitors being struck off, and lack of the basic knowledge of the law we have sent the tax returns late. In addition to this we found the late penalty letter when my wife's carer cleaned the cupboard and found the letters on top of the cupboard in the hallway with the other mail. The only thing I could think of is that we had some building work carried out during this time and can only presume the builders put the letters there. Upon this I wrote to you the next day. As I have stated before that our solicitors were being investigated, unknown to us, and they kept asking us to wait for the paperwork. And then out of the blue we were told that the solicitors had been shut down. I have provided you with their detail for you to check them your selves. As I saw it, we couldn't send our tax returns until we had the papers from the solicitors. This seemed the logical way. I was not aware that you could send half completed tax return. This is again lack of knowledge of the system. I believe the solicitors phoned the tax office on our behalf to inform you of the reason the tax return will be delayed. I don't believe I saw any reminders from HMRC, I presumed that was the other reason we did not get the reminders. I believe because of my ignorance of basic law, and lack of information are my reasons for the late return, together with the problems my mail and in large with our solicitors being investigated and then struck off. I believe these are reasonable excuses. I hope you will look at my request for a review charitably and cancel the penalty notice on this occasion. We have already in arrears with the tax and have arranged to pay the outstanding amount on a monthly basis for the next 18 months or so. I have been working for over 45 years and have paying taxes on the dot, and have never claimed anything from the state. I am asking for a charitable response please.”