“Assistance provided, and to be provided, to you during the period April 2014 to end March 2015, with all administrative tasks. Work to be performed mainly at your premises to which you will provide access, as also telephone and email which may or may not be forwarded/diverted. We may also perform some tasks from our own or other premises, using various means of communication including phone, text and skype or similar. We have expertise in English, French, Italian and particularly relevant to your situation is our proficiency in Russian and other languages of the former CIS and eastern and central Europe. This will enable us to help you cope with any UK regulations and procedures which you might otherwise find difficult, since English is not your best language for dealing with complex written materials.”