“I had an accountant who has served me for the last 35 years, but unfortunately due to non payment over several years to my accountant I was refused further assistance as far as my accounts preparation. My accountant would not release any information regarding submitting self-assessment. He would not release any information and consequently the delay in sending the assessment, and major contribution to submit....I am not an accountant myself as I am a shopkeeper and was dependent on the information provided by my accountant.”