“The original Direction sent to HMRC on21 July 2017 was headed Decision. See screen shot of original email attached. Due to different operating procedures in dealing with Decisions, Directions and Correspondence coming from the Tribunal Service: the email headed Decision was placed in the decision box to wait out the 56 day hold over period pending a further application to appeal. This incorrect heading of the email by the Tribunal Service led to HMRC not responding to the Direction issued on21 July 2017 .”