‘For the purposes of any provision of section 59 ... which refers to a reasonable excuse for any conduct: (1) Where reliance is placed on any other person to perform a task, neither the fact of that reliance nor any deleteriousness or inaccuracy on the part of the person relied upon is a reasonable excuse.’
“We refer to the attached penalty notice which our client received dated 17 February. The reason why the payment was made one day late was that our client was of the understanding that a Direct Debit mandate was in place and that it would not be necessary to make the payment. Upon realising that the amount was not being collected by a Direct Debit, our client tried to make the payment using online banking but unfortunately the bank would only allow him to transfer£10,000 per day. Upon our recommendation, he did telephone your office and inform you of this.”
“The date the VAT was due we paid half the amount. When trying to pay the full amount by electronic banking our system (HSBC Banking) unbeknown to us had put a limit on any transactions of£10,000 . This left half of the VAT payment unpaid. I then went directly to the bank to try and make the remaining half of the payment to no avail as the staff could not authorise the payment even though the funds were there. I stress at this point we tried without success to pay the full amount of the VAT due on the due day. Having failed to make the second half of the payment on the due day I called the tax office and spoke to one of your officers explaining the situation. His reply was “Pay what you can now and try again, we are aware of your predicament”
‘Please remember your VAT returns and any tax due must reach HMRC by the due date. If you expect to have any difficulties contact either your local VAT office, listed under HM Revenue & Customs in the phone book as soon as possible, or the National Advice Service on 0845 010 9000.’