“(15) The filing process for self assessment returns is somewhat arduous but essentially straightforward in cases such as these, where the entries to be made are uncomplicated. (16) Once all pages are completed, an invitation is made to view the calculation and the final step is to click on the button which says, submit return. (17) The filer is then asked to wait for a short time until the confirmation message that the return has been successfully filed is received, at which time the filer is supplied with a reference number. (18) Where a return is filed online it is the filer’s responsibility to ensure that the attempt has been successful.”
“[11] The Act provides that a person is to be regarded as being in default if he fails to pay the amount of VAT shown on the return as payable by him. The appellant therefore defaulted in respect of this period. The question for us is whether the appellant had a reasonable excuse. [12] What is clear is that there was a muddle and a bona fide mistake was made. We all make mistakes. This was not a blameworthy one. But the Act does not provide shelter for mistakes, only for reasonable excuses. We cannot say that this confusion was a reasonable excuse. Thus this default cannot be ignored under the provisions of subsection (7).”
“It has been said before in cases arising from default surcharges that the test of whether or not there is a reasonable excuse is an objective one. In my judgment it is an objective test in this sense. One must ask oneself: was what the taxpayer did a reasonable thing for a responsible trader conscious of and intending to comply with his obligations regarding tax, but having the experience and other relevant attributes of the taxpayer and placed in the situation that the taxpayer found himself at the relevant time, a reasonable thing to do?”
“[34] Garnmoss Limited v HMRC is not authority for the proposition that a mistake is never capable of constituting a reasonable excuse. In saying at [12] that, “the Act does not provide shelter for mistakes, only for reasonable excuses,” the Tribunal was not ruling out the possibility that an act or omission can be a mistake and a reasonable excuse. Instead, the Tribunal was in our view making the straightforward point that a mistake is not enough on its own to excuse a default; the mistake has to have been reasonably made in order to constitute a reasonable excuse. This is, in our judgment, made clear by the following passages in Garnmoss Limited v HMRC at [29] and [30]: ‘[29] Mr Parham submitted that it was reasonable for the company to expect that an instruction for a CHAPS payment would be executed on the date it was given and thus that the default should be expunged by section 59(7)(a). Mrs Davey said that a reasonably conscientious businessman would not have made this mistake or expected the money to be received on time. [30] We agree with Mrs Davey. It is reasonable to expect that if it is important that payment is received by a particular date the sender will check to ensure that its method of payment will achieve that objective.’ [35] It follows that we do not agree that paragraph 6.3 of Public Notice 700/50 is a correct statement of the law. It is correct that a, “genuine mistake, honest and in good faith,” is not sufficient in its own right to give rise to a reasonable excuse. However, the Public Notice gives the impression that such a mistake can never be a reasonable excuse. This is wrong. As set out above, a mistake that has been made reasonably is, in principle, capable of being a reasonable excuse.”
“[68] The Court of Appeal decision in Clarks of Hove v Bakers' Union[1978] 1 WLR 1207 at p1216 held that in the context of special circumstances, the word ‘special’ means “something out of the ordinary, something uncommon”