“ This is an appeal against the late returns penalties on the grounds that the accountant had complied with the filing of the return for 2011-12 and the issue is with HMRC's system. On page 5 of the statement of case from HMRC it is noted that my compliance history is very poor, submitting late returns each year from 2004-05. The reason for the history being poor is because the reference number being used to file my returns was found to be incorrect. During this time, the late payment penalties were accruing into thousands of pounds. Each time I chased my accountant he assured me that the issue was with HMRC and not to worry about it as it would all be sorted. Indeed, when HMRC did eventually contact my accountant direct, after numerous requests, it transpired that he had been filing under an incorrect reference number and the returns for all the previous years were resubmitted on19th December 2013 . The returns for 2011-12 were resubmitted less than 2 weeks later, after the Christmas holiday period, on3rd January 2014 . In summary, at the end of December 2013 and early January 2014, there were 5 years returns resubmitted and there was a new submission for 2012-13. HMRC agreed that the penalties that had been in dispute for all these years and all related fees were to be waived. The late fees for 2011-12 are being calculated from31st January 2013 , but these were still in dispute at this time and had not been resolved and so by definition were not late. I request that the Tribunal consider the above facts as a Reasonable Excuse for late filing, and also to consider that these are special circumstances which would allow the penalty to be reduced under Special Reduction by HMRC. Having spoken to my accountant this week, he has informed me that he has sent letter to HMRC and the Tribunals Service explaining the circumstances which may prove to be much clearer than I am trying to say here, as it is his area of expertise. I would also like you to consider how the automated correspondence letters, email backlog at your communication centre and not being able to speak to somebody on the telephone is able to escalate issues and carry out investigation at HMRC have all added to the stress and confusion. I have enclosed a copy of View Statement as an example of the type of communication received from HMRC and suggest that this is not customer friendly, not easy to understand. The Statement is difficult to interpret as line 36 and line 37 show balance of account as£0.00 , but line 38 shows I owe£1278.93 as of 10 Dec 13. I've also been told that a payment of£800.00 was processed on10th October 2013 - I'm assuming that this was paid by my accountant as I know that I didn't make the payment. My point here is that communication from HMRC is often dis-jointed and difficult to understand and that the support provisions for taxpayers are insufficient and inefficient. This can lead to mistakes being made by HMRC, but it is the taxpayer that is penalised.”