“ Following the completion of the return the customer checks and corrects any errors that are highlighted. The calculation is then viewed and following page has options to view, print and save a copy of the return. The text at the top of this page clearly states ‘Before submitting your return you can view, print and save a copy of your return to your own computer. Select Next at the bottom of the screen to go on to submit your return.’ In addition to this, there is a percentage at the top right hand corner that updates to show how much of the tax return is complete. To submit the return online the customer has to read and agree a statement confirming that the information provided is complete and correct. As an additional security check, customers are asked to re-input their details User ID and password. When the return had been successfully submitted to HMRC the customer receives an onscreen message to confirm receipt and confirmation email is sent to the email address provided. Your record shows me that you have been filing tax returns online for a number of years, therefore you would be aware of the process and that an email is received following successful submission. The fact that you did not receive the confirmation messages should have alerted you to the fact that the return had not been successfully submitted to HMRC.”
“The test contained in the statute is not whether the taxpayer has an honest and genuine belief but whether there is a reasonable excuse.”
“What is clear is that there was a muddle and a bona fide mistake was made. We all make mistakes. This was not a blameworthy one. But the Act does not provide shelter from mistakes, only for reasonable excuses. We cannot say that this confusion was a reasonable excuse …”