“Me and my partner received a notice stating we were each being charged a£100 penalty fee. We had both done our returns on the31 January 2013 on the Gateway internet system and my partner was convinced she had submitted them correctly as we had printed copies of the returns given by the Gateway system. We therefore did not pay heed to the notices, thinking that there was an error in the system and that it would come to light and we would receive a correction in due course. That is also why we did not look for or notice the deadline for an appeal on the notices……My partner finally worked out how to see the missing return, which she had not been able to figure out the first time we had accessed, and saw that there was one more page AFTER the page that gave us the choice of downloading a copy of the completed returns, which only contained the box to tick, equivalent to a signature on the paper copy, stating that all the information given was correct and true. And only after that was the return finally uploaded into the system hence why it had shown all this time as missing. We of course completed this last step on both returns immediately. I think the decision not to accept the appeal in its own right is wrong because the error that led to the returns not being uploaded was genuine. … Although we have done this type of entry in preceding years we had both clean forgotten that fact and did not see the 95% complete at the top of the page.” · The Appellant considers the charges to be grossly unfair and cannot afford to pay them. “I think the additional charges that led the fee to be increased to£520 for each of us are grossly unfair, especially in light of the fact that neither of us owed any tax for that year, a fact that was of course uppermost in our minds all along. My partner’s tax is taken at source through the PAYE system and my own income is below the taxable level. The fact that it is only this year that these charges were made compulsory, even if one does not owe tax, needs also to be taken into consideration. I hold both to go against natural justice. I cannot afford such charges anyhow on the very modest incomes. I would accept to pay the original£100 fee since, technically, the returns were not uploaded in time.”