“I normally use an accountant to do my tax returns but things are that bad (financially) I cannot afford to use him. This was the 1 st time I have used self assessment online. Having thought I had registered I called up on the 20 th January 2012 for my PIN. I was informed that it would take 7 days. It never came. I called up on 20 th of every month to be told it would be sent, but it never came. Eventually in the October one of the operatives informed me that I was not registered and thats why I did not have a PIN. So I re-reg and then the PIN came. As soon as it came I filled in the tax return. It wasn’t until I received a letter that I realised I filled in the wrong year. Once I delved into the website I realised my mistake and corrected it. I feel I’m been harshly treated for what was a genuine mistake.”