"We believe that HMRC has made the wrong decision as there was a genuine reason for the late payment. When informed that we had a surcharge of£20,597.26 we couldn't understand this. As far as we were concerned, the payment direct debit was set up by our book-keeper Julie Harrison on the 16.10.15 for the payment to leave the account on the 11.11.15... When appealing to HMRC we honestly thought that there was a glitch in the system and there was an error between the bank's system and HMRC's ... Still at this point we didn't know why this wasn't paid on time. Eventually after a call again to HMRC on 13.4.16 an officer who was really helpful and sympathetic to our case checked which bank account the direct debit had been linked to and unfortunately it was showing registered to an old dormant account which we used to hold and hadn't been used for two years."