“HMRC have a duty to act fairly and they have not exercised this responsibility. The facts of the case are that prior to the VAT return period 11/15 returns had been submitted late and significant penalties had been incurred. The Company changed agents in October 2015 in an effort to bring its tax and VAT affairs up to date. The new agent (Nick James Ltd, Chartered Accountants) duly submitted the 11/15 VAT return on the due date of7 January 2016 . Where a VAT return is submitted by the due date and a direct debit is in place to enable HMRC to collect the VAT due, the statutory obligations are complied with and there is no default. It was believed that a direct debit was in place, as the company had previously instructed its bank, as acknowledged by HMRC in its letter of25 February 2016 , which refers to letters sent to the company advising that the bank had for unknown reasons refused to accept the direct debit. During the takeover of Nick James Ltd from the previous agents, it was not realised that the direct debit was not effective. Had a direct debit been in place, the payment would have been taken by HMRC 3 working days after the due date for submission of the return of7 January 2016 – therefore the payment would have been taken on12 January 2016 . The new company agent Nick James Ltd , becoming aware that the direct debit was not in place, advised the company to make payment by bank transfer, which the company did, on 11 January – ie BEFORE the date which HMRC would have collected the payment had a direct debit been in place. It is considered that, given the company’s obvious attempts to bring its tax affairs into order, and make payments on time, and the fact that HMRC have not suffered any loss as the payment was made by the date that would have been expected, albeit by bank transfer rather than direct debit, the imposition of a further penalty by HMRC is unreasonable and unfair. Penalties imposed by HMRC should be a tool to encourage taxpayers to comply with their statutory duties, not penalise those taxpayers who have clearly attempted to comply but have failed to do so on a technical ground but where no loss to HMRC has resulted. Previous Tribunal decisions have recognized the duty of HMRC to act in accordance with the common law duty of fairness, therefore it is considered that this penalty should be cancelled on the above grounds.”