“I then received another letter from you dated 14 October advising of penalties totalling£300 . I received this on 22 October and again immediately telephoned HMRC to enquire whether this was and additional penalty, or whether it was a reduction to the£900 penalty in the light of my letter of 9 October. I was advised that this was an automatic letter advising of an additional£300 penalty due to my return now being 6 months late……………….. Your letter to me dated 4 September regarding the non-resident landlord scheme was correctly addressed to me at Doha. This was the only letter I ever received from HMRC to that address. I am of course unaware whether you properly issued to me any tax return, or reminders, or notification of penalties to that address, but nothing was ever received. It may be worthy of mention that the postal system in Doha is notoriously poor, and mail is not actually delivered to your door as it is in the UK, only to PO boxes. Hence the address I gave you was the PO Box address of my husband’s workplace. That said, although it would take a long time, mail would generally reach us there. I cannot therefore comprehend how, if properly addressed and sent, I did not receive anything at all from you to put me on notice that a 2012/13 tax return was required. ………………. I also note that one of your own examples of a ‘reasonable excuse’ for not filing a return, as set out in SAM10090, is that the customer did not receive the return. This has very clearly been demonstrated above. It seems rather unconscionable to enforce fines now totalling£1,300 when I was totally unaware that a tax return was required and had absolutely no notice that any of the fines would be forthcoming, compounded by the fact that no tax was actually due from me.”