“I wish to appeal against the penalty determination Using the online process I successfully filed the accounts in February 2013 and was sent an e-mail in return to say they had been received. According to your website the accounts would be filed at Companies House and HMRC. So I was a little shocked to receive your first letter to say that you have not received my accounts I assume something has gone wrong at your end as the normal process posts them to Companies House and then to HMRC….. …….I have had communication with various people from your office both on the phone and by letter who said it was easy enough and once I got on the computer the options they suggested were not there . The option to post just to HMRC looked promising but after following it for a few screens it simply went back to the joint filing option………”