“ Trading conditions have been extremely challenging since autumn 2008, then in September 2010 we had a major break-in when£60k of goods was stolen. My insurance company refused to pay compensation because there was a difference between the alarm specification and the actual alarm installed. My insurance broker advised me to sue my alarm company, but their contract only had a maximum compensation of£1,000.00 . I intend to engage a solicitor when I have sufficient funds. Unfortunately after this catastrophic event, all my suppliers reduced my credit limit, hence I had problems paying my suppliers and also my VAT, resulting in surcharges for previous periods. I informed HMRC of my situation and appeal against the surcharges but was refused. As I was still having problems paying my VAT, I contacted an HMRC officer who suggested that I should approach my bank for assistance. When I did so I was told by my NatWest bank manager (part of RBS), that my account would be immediately transferred to their special management unit. My new account manager promptly made me repay my overdraft facility at a higher rate of£616.86 per month. Trading conditions in the latest quarter were very challenging…. The margin for trading on the internet is being squeezed to less than 10%. Imposing a 15% surcharge of£933.67 will cause severe hardship to my business and might jeopardise my efforts to carry on trading. All my remaining staff have taken a pay cut and in some cases I owe them back pay. I am a small business proprietor suffering immense hardship.”