“Prior to submitting the return we did realise that cash flow would not allow us to pay in full and we therefore spoke to your helpline for advice. We offered to pay£15,000.00 per week until the liability was cleared but was told that it would not be possible to make weekly payments but that if we paid that amount each week, then the likelihood of legal action was highly unlikely. We, however, did not expect to have a 15%£13,179.28 penalty added onto the£87,861.87 liability. We have suffered in excess of£35,000.00 worth of bad debts for the year 2012-2013, with a few more expected over the next month or so. On top of this loss we have major, valuable blue chip companies which had advised us that their payment terms had changed from 30 days (as if) to 60 days +!! Whereas we are targeting more non-account customers to aid the cash flow, we need the blue chip companies to keep the direct employees at the current level. Until such time as there is legislation to ensure that major companies pay on time, smaller/medium size companies will continue to struggle with cash flow and we need all the assistance we can in this economic climate to continue to trade and ensure profitability. When I rang VAT Payments helpline on 7th May, and asked about the request above. I was told that someone would ring back with a decision. We received a call on 8th May refusing the instalments over weeks with the excuse that we had time to pay in instalments in the previous VAT Period. We do not consider this a viable reason for refusal, so not only were we denied this we were then issued with the maximum penalty of an additional£13,179.28 ”