“HMRC were made aware throughout 2010 (and repeatedly since) that details in HMRC’s records were not in accordance with what I had submitted on my 2009 [ie 2008-09] tax return in 2010, and were much to my disadvantage. HMRC sent me copies of “on-line” screen prints with incorrect detail when I had not submitted “on-line”: I had submitted by written (manuscript) tax return. In spite of multiple communication, even to date nothing has been rectified. With wrong “on-line” tax return pages falsely purporting to be mine. Uncorrected still by January 2012, I was compelled to submit another written (manuscript) tax return for 2012 January instead of an “on-line” tax return, because of the danger of the earlier year’s incorrect “on-line” copy pages (which were not completed by me) being incorrectly validated by my submitting any “on-line” return for 2011, before HMRC had corrected the anomaly “on-line” which HMRC had copied to me and had been clearly and repeatedly noted by me was incorrect. Repeatedly I have communicated the problem as over the more than 2 years now different HMRC officers and individuals have given me to understand that HMRC is aware of the problem before fading into silence and/or inaction once again. As this still had not been rectified for me by HMRC by the last week of 2012 January, I was compelled to submit a written return, in order to avoid the clear and present danger which HMRC had not (and still haven’t yet to date) rectified. It is unfair in this instance to penalise the situation which HMRC could have resolved so easily, and which instead they at HMRC choose to use apparently for attrition of one’s essence in the grinding of requests and inaction from HMRC to alleviate this anomaly and release one from its grasp. The decision should have been to waive the penalty.”