“I was astonished when my original appeal was rejected and the decision maker..….. for reasons best known to herself chose to completely ignore the fact that in completing my online assessment I selected at the appropriate part in the process to have any under/overpayments made good by way of adjustment to my tax code. As you will know, it’s only at the very end of the process is the under / over payment value calculated and this time round it calculated an under payment of£4003.98 . As far as I was concerned that amount would be recovered via a tax adjustment and that was it. I could not have at that point in time had any reasonable grounds to believe my selection of recovery via may tax code would not take place. The software accepted my selection and at the point that the calculation was made there was no warning or error code generated to flag up this amount was deemed to be too large to recover via my tax code…”