“I note the delay in payment was due to an oversight, your wife was admitted into hospital at short notice and you were needed to provide full care for her on her discharge from hospital. Whilst I empathise that your personal circumstances were difficult, I cannot accept this as a reasonable excuse for the late payment of the tax due.”
“I have reconsidered your appeal at this office prior to the hearing. In the light of the information made available to me, I have decided to withdraw the late payment penalty on the basis that you do have a reasonable excuse for the default.”