“I have received in the post today a surcharge for an outstanding amount of£7,017.39 for the quarter of 1 January to31 March 2013 . However, this payment was paid on8 May 2013 . I phoned the payment helpline and was told that the payment had been allocated correctly to our account but that because it was one day late you are charging us£701.73 10%). The payment was only one day overdue and this was purely due to the bank holiday which meant that money did not reach account until one date later than usual. I could not do anything about this and ask you to reconsider this charge. We are already struggling with cash flow at the moment and a charge such as this would affect us considerably.”