“I have tried to de-register as an employer and have spent countless on the telephone speaking to HMRC Advisers who refer me to other numbers and back to the Online-Solution. After reminders from HMRC to pay monies due (which was not due) and to file of hear returns, I tried unsuccessfully to submit an End of Year Return for the 2010-2011 period. After further demands for money, and time spent on the telephone to HMRC Advisers, I was advised to download the HMRC Basic Tools Programme which allowed me to file the End of Year Return for 2010-2011. I have paid all money due and tried to the best of my ability, using the tools supplied and to make returns in a timely manner. I have tried to fulfil my obligations as an Employer and feel that the tools supplied by HMRC are disjointed and that advice at times is woefully inadequate. There has been no attempt to avoid tax payments or to deceive.”