“The return was completed and ready to send on31 January 2014 . The only reason for delay was because our client had to forward to me (accountant) authorisation code so I could submit it for him. As soon as code was received the return has been immediately submitted.”
“... I would like to kindly ask you to review your decision based on following facts: Mr Hegedus might have been filing his returns online himself in the past, nevertheless it was the first year that he has chosen my practice to help him to submit his return. Therefore it is first return that I have done for Mr Zoltan Hegedus and Mr Hegedus had no experience of how long authorisation process takes place and what is required for me to submit his return. Some accountants use commercial programs that allow them to authorise clients on the spot, meaning they do not need to order authorisation codes to file returns. They are able to file returns on the very same day their clients meet them for a first time. This is not the case for my practice. I use free HMRC software to file my client’s returns. Unfortunately, the only authorisation procedure that HMRC follows is to order the code online and await for its delivery via post. This takes on average 2-4 weeks and it is beyond my control. My client, Mr Hegedus, did not know that I do not use commercial software until he first met me. I have explained that I will need to order the code as it is first time he is using my practice services. Mr Zoltan Hegedus has had all information available before 31 January and I have updated and prepared return on "unauthorised clients list" in HMRC online system. The return has been created on31 January 2014 . The only thing that prevented me from submitted return was authorisation procedure. As soon as the code arrived at my client's address I have submitted the return. It is beyond my client's influence that the authorisation process takes that long. Mr Hegedus, when he turned to me on31 January 2014 was under the impression that as he turns to accountant before the deadline it is sufficient enough to submit his return. I am also unable to speed up authorisation process.”
“..HMRC uses different rules for different clients. This situation (new clients turning to me days before the deadline) happens every year to some of new clients who leave their affairs until January. As 31 January is widely advertised in media many people assume it is January when they must complete returns, they do not know it can be done earlier. However it has never been a problem in the past. I have explained situation with authorisation delays to HMRC and penalties were always waived. It is first year that HMRC insists on charging penalty to my client (Mr Hegedus). Moreover penalties for other clients were cancelled. I attach for your reference an example of identical situation for other clients of mine ... for whom penalties were cancelled. I do not believe that it is right to treat clients differently in same circumstances.”