“You will be notified as soon as the hearing is arranged. If you do not attend the hearing, the Tribunal may decide the matter in your absence.”
“If you do not attend, the Tribunal may decide the matter in your absence.”
“Normally I would receive word from my Accountant of the amount due and when it was due. Then I would receive a letter from yourselves telling me when it was to be paid. I would then make payment, as you will see from my history I usually phone you and you have kindly allowed me to pay in instalments in the past due to difficult times and the fact that we are a small company. When I phoned after receiving the letter I was told that you had changed your procedure and did not send out letters any more to my surprise as I hadn’t been informed from.”
“So what I am saying is that it was just a communication problem and not because we did not want to pay the VAT. When I learned of this I paid the VAT in full as you will see. It may not seem a lot to you, but£574.82 is a lot of money for a small company like ours and I ask that you reconsider your surcharge on this occasion. I would be most appreciative if you could refund it on the promise it won’t happen again. I state again it was purely a communication problem and nothing else.”
“I think it’s a scandal that you changed the way you do things and then don’t inform anyone, and then expect everyone to know what your doing. If you check your records you will see that we have paid all VAT due and never defaulted before until now, and that was purely because we weren’t aware of what was going on. How can you say that because I am not a mind reader that I don’t have reasonable excuse.”
“The matter was simple for me, HMRC changed the way they did things and never informed anyone or certainly myself of the changes. I usually received a letter from HMRC confirming how much I had to pay which I cross referenced with the amount I was informed I had to pay from my accountant. I then either phoned HMRC to agree a [sic] instalment payment or paid the amount in full by BACS. On this occasion the letter never came, and instead a letter did arrive saying I was late and my company was getting fined for late payment. When I phoned HMRC they told me they had changed the way they did things and they no longer issued letters. When I asked HMRC why I wasn’t told this they couldn’t answer me.”