“The responsibility for managing this type of correspondence from HMRC is held by HRBC Control Team for Kent County Council. Kent County Council undertook a considerable reorganisation of the Human Resources directorate, of which the HRBC Control Team was part; that culminated in a significant number of redundancies and structural changes being made. A review of the structure of the Control Team and the management of it was undertaken and processes were being reviewed during March when the notification was received. The new structure of the team with a new manager was effective and unfortunately the requirement to undertake the investigation and response to the correspondence was overlooked. A response was provided to HMRC as soon as the error was identified.”