"As I explained during my recent telephone calls, we only received the letters regarding this matter in recent weeks, and upon receipt referred the matter to our Accountant who, as you will know from your records, takes care of our tax matters and makes required submissions to HMRC on our behalf…. After a period of investigation with Richard Kau of Fisher Kau, and some explanations from your office, we now understand that the amount you are requesting is made up of a penalty plus interest charges for the late filing of the annual accounts of the period ending31 August 2008 . Richard Kau has advised us that the filing of accounts by his firm was late, due to our files and papers being misplaced during an office relocation for his form that took place around the time. We anticipate that he will also be writing to you to confirm that this is the reason for the late submission. Fisher Kau have taken care of our accounts for more than 10 years and as far as we know there has never been such an error previously, and we have always made the returns on payments on time."
" For all the purposes of this Act, a person shall be deemed not to have failed to do anything required to be done within a limited time if he did it within such further time, if any, as the Board or the [tribunal] or officer concerned may have allowed; and where a person had a reasonable excuse for not doing anything required to be done he shall be deemed not to have failed to do it unless the excuse ceased and, after the excuse ceased, he shall be deemed not to have failed to do it if he did it without unreasonable delay after the excuse had ceased."
"The Board may in their discretion mitigate any penalty, or stay or compound any proceedings for [a penalty], and may also, after judgment, further mitigate or entirely remit the penalty."
"… no discretion upon the General Commissioners to lessen the penalty by reference to some unexpressed yardstick such as reasonableness or unreasonableness."