‘After the purchase when I made the payment I asked for the VAT receipt and they refused to make one because I didn’t have my VAT registration with me. And they agreed to give me the VAT receipt if I bring the VAT registration the following day. When I refused to take the goods without the VAT receipts they refused to refund the money I have paid and I didn’t have a choice but had to bring the goods with me to Bristol as it was the closing time for the Cash & Carry. After the incident I went back to the Cash & Carry for the VAT receipt and they refused to give me that because I mentioned them [ sic ] I needed that for the Custom [ sic ]. I only got the cash receipt with me and I can not provide you the VAT receipts due to that reason.’